Mark Arena

• I started a large ebay business prior to covid seeing the trend moving to online sales.
• I then out grew my space in 6 months and moved the operation to a warehouse.
• I then created an online auction house that functioned the same as a auction house, so the bidders registered online and could cone in to view upcoming auction lots or send them videos and photos on request. I also had shipping integrated so most item's could be shipped anywhere in Australia.
• Through this I also delt with realeastate companies that hired me to handle seized commercial property that needed to recoup loss from goods seized.
• Here are some other key things I did.
• Established partnerships with key vendors, securing favorable terms and advantageous pricing for the company''s e-commerce operations.
• Boosted online sales by implementing effective marketing strategies and optimizing product listings.
• Coordinated promotional events such as flash sales or seasonal discounts, generating increased revenue during peak periods.
• Implemented A/B testing strategies to continually refine site design elements for maximum conversions.
• Streamlined order processing systems, resulting in reduced fulfillment times and improved customer satisfaction ratings.
• Implemented SEO best practices to increase organic search rankings, driving more traffic to the online store.

After the Sale of my previous business I taught myself how to trade the stock market.

I did this to be able to generate income while taking a short break.

• I was able to daily find stocks analyse companies and trends to take large placements in stocks to ride movements and sell quickly to make a return.
• Development my own system for success so this then became something I did full time.
• Have the ability to understand human behaviour to determine these movements trends.

Designed and project managed the build of my own Italian pastry shop.

I came up with all the menu item. We made everything from scratch in house.

Came up with my own ordering system and all layouts for staff so they could work efficiently and have a fun and energetic environment.

Attention to detail and consistency where the most important things.

• Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
• Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
• Mentored and trained employees to improve performance and encourage professional growth.
• Enhanced customer loyalty through exceptional service and consistent product quality.
• + Type or edit your work history here

• Was employed by a large ventilation company from NZ in their first office opened in Australia, to sell ventilation systems for people's homes.
• Had extensive sales training from two of the best sales people in NZ. They won the deloitte fast 500 multiple years.
• Sales included us going to 5, 2 hour appointments a day to pitch appointments that were generated from our own call centre.
• We had to educate them on the company and the product then close them including taking a deposit for the installation of the system within the coming days.
• Was trained in all forms of sales with constant training and working on methods. These included us understanding all other aspects of the business to gather an appreciation for everyone's roles. So we worked in the call centre to generate our own leads at times, door knocking to generate leads in our down time, and working at large home shows that we had our own stall at to qualify and generate leads for eachother.
• Has to meet sales targets and were assessed every month on our conversion rates and quality of work.
• Was also moved to a senior sales role and would run sales training and meetings.
• Worked long hours most days starting at 8:30am and earliest finishing at 9:30-10pm. Would work 7 days when we had expo's and did many trips away all over Victoria to sell to all areas.
• Also flew to NZ to see operations and product training and sales training.
• I also then moved into running their customer service due to them changing structures and moving sales back to NZ.
• I handled all problems and would meet on site with customers to assess and discuss a resolution to any concerns they had.
• Also help and organised install teams during this time including product training for them.

• Designed the website and service, including marketing.
• Organised and held my own stall at the wedding expo at Jeff's shed, including displays of the cars, and a way to generate leads and get potential clients info for future bookings.
• Services provided included. Weddings, debs, getaway pickup ( picking up bride and groom after reception) also joy rides.
• Was contacted for corporate events to draw in customers for the clients. One being the V8 supercars.
• Handled all bookings and finances.
• Had to be incredibly organised and punctual, being that everything relyied on me arriving on time and getting them to and from set places at set times.
• Maintained 5 star reviews from clients and always exceeded their expectations.

• Testing of road ways and housing developments, to ensure proper compaction of surfaces.
• Lab testing of soils to determine different properties and structures and how they react.
• Working on site with contractors to advise them on how to achieve better and more efficient results.
• Worked with mines on testing options for the backfilling of mines.
• Was lab manager handling staff, setting daily tasks, overseeing testing and working with clients to book field testing also delivering results.
• Handling reports and targets needing to be met by employer.