Mark Austin
Summary
Dynamic operations manager with a proven track record at BLH Safety Solutions Aust, excelling in strategic planning and team leadership. Enhanced productivity through effective training and streamlined processes, achieving compliance with industry regulations. Skilled in vendor management and conflict resolution, fostering a safety-first culture that significantly reduced workplace accidents.
Overview
25
25
years of professional experience
Work History
Manager of Operations
BLH Safety Solutions Aust
02.2012 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Managed cross-functional teams for successful project completion and timely delivery.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Fostered safety-first culture, implementing new policies that led to decrease in workplace accidents.
- Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Industrial Manager
Tasweld
02.2010 - 02.2012
- Spearheaded strategic planning efforts to align operations with company objectives and long-term growth plans.
- Ensured timely delivery of products by optimizing scheduling and logistics.
- Improved production efficiency by streamlining processes and implementing automation.
- Invested in employee development through offering opportunities for skill enhancement and career progression, resulting in higher retention rates.
- Developed strong relationships with suppliers, negotiating contracts and ensuring reliable delivery of materials.
- Conducted regular audits on industrial processes to ensure compliance with both internal policies as well as industry regulations.
- Attained high-quality standards by implementing rigorous quality control procedures throughout the manufacturing process.
- Implemented safety protocols to minimize workplace injuries and ensure a safe working environment for all employees.
- Enforced health and safety protocols to promote safe working environment.
- Coordinated with other departments to align production with customer requirements.
- Operated specialized equipment, gauges and instruments to track and assess gas levels.
- Implemented quality control system to review products against technical specifications and corporate standards.
Store Manager
Nubco Industrial Supplies
02.2000 - 02.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Goal setting
- Data analysis
- Problem-solving
- Time management
- Safety procedures
- Analytical thinking
- Conflict resolution
- Employee training
- Task delegation
- Project management
- Workflow optimization
- Policy implementation
- Risk management
- Vendor management
- Regulatory compliance
- Staff management
- Team leadership
- Operations management
- Operations oversight
- Process improvements
- Project planning and development
- Management
- Maintaining compliance
- Policies and procedures implementation
- Health and safety compliance
- Maintenance planning
- Client relations
- Continuous improvements
- MS office
Accomplishments
BLH Safety Solutions was my biggest achievements working with the Co_Invetpor seeing a product being developed into the mining sectors and from an idea to the end user been extremely satisfying and seen some major challenges been over come to end up be the MD of this company has been a highlight of my life , dealing with major global clients among all different industry sectors giving them a solution to there problems
Timeline
Manager of Operations
BLH Safety Solutions Aust
02.2012 - Current
Industrial Manager
Tasweld
02.2010 - 02.2012
Store Manager
Nubco Industrial Supplies
02.2000 - 02.2010
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