Mark Bailey
Summary
Proven team player with a track record of enhancing customer experiences on Tribal Warrior and Manly Fast Ferry, adept in problem-solving and maintaining high standards of service. Skilled in vessel maintenance and safety, demonstrating a friendly attitude and excellent communication, significantly contributing to seamless operations and passenger satisfaction.
Overview
17
17
years of professional experience
Work History
Deckhand
Tribal Warrior
09.2022 - Current
- Tourism charters on the Wirawi (Lady Northcott)
- Tourism charters on the Mari Nawi
General Purpose Hand
Manly Fast Ferry
01.2023 - 09.2024
- Ferry and tourism runs on fleet of 24m and 33m vessels
- Vessel cleaning and general maintenance
- All aspects of bunkering
- Secure berthing
- Managing passenger welfare
- Responsible service of alcohol
- Gangway operation and wharf duties
Arborist
S.T.C Arborcare
Sunshine Coast, QLD
08.2016 - 05.2021
- Felled trees carefully to avoid damage to property and landscape.
- Used chainsaws, hand saws and extended saws to assist in creation of customer visions.
- Consistently met or exceeded job performance expectations, earning positive reviews from both clients and supervisors alike.
- Maintained work vehicles and equipment.
- Managed project timelines effectively to ensure all tasks were completed within allocated timeframes, resulting in satisfied customers.
Tree Arborist
Botany Bay Council
02.2008 - 11.2014
- Collaborated with team members on complex tree projects, ensuring efficient completion of tasks.
- Built strong customer relationships by promptly responding to inquiries or concerns about their landscape.
- Increased customer satisfaction with professional communication and a high level of arboriculture knowledge.
- Assisted clients in selecting appropriate species for their specific needs and site conditions.
Education
Certificate III - Arboriculture
Padstow Tafe
2004
Certificate I - Maritime Studies
TAFE
09.2022
Higher School Certificate -
South Sydney High School
Maroubra, NSW1992
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Flexible and Adaptable
Excellent Communication
Referees
Nicole Spata - 0412 454 739
Operations manager
Manly Fast Ferry
Justin Hawco - 0410 635 856
Master
Manly Fast Ferry
Shane Phillips - 0414 077 631
CEO
Tribal Warrior
Timeline
General Purpose Hand
Manly Fast Ferry
01.2023 - 09.2024
Deckhand
Tribal Warrior
09.2022 - Current
Arborist
S.T.C Arborcare
08.2016 - 05.2021
Tree Arborist
Botany Bay Council
02.2008 - 11.2014
Certificate III - Arboriculture
Padstow Tafe
Certificate I - Maritime Studies
TAFE
Higher School Certificate -
South Sydney High School