Mark Bentley
Meadow Springs,WA
Summary
I studied for and gained a nationally recognised qualification (certificate III in Individual Support) to make myself ready for new employment challenges.
I am available and looking for work now in the Perth CBD and surrounding Southern Suburban areas as we have just taken up residence in Meadow Springs WA where we built our ‘forever home’. I would like to continue working in personal care with the elderly or those with a disability and am work ready.
I have integrity and the will to be successful and to carry out gainful employment to the satisfaction of prospective employers.
Over the last 18 months whilst still living in Melbourne, I secured and maintained a role as a Porter/Valet with the Pullman on Swanston Hotel with the ACCOR group. This was an interim measure leading up to my move to Western Australia.
I thoroughly enjoyed this role, working with great people who have become great friends too. I would now like to continue working in personal care with the elderly or those with a disability and am available for immediate start.
I consider myself a ‘people person’ and enjoy contact with customers and co-workers alike. I am eager to learn more skills or complementary skills which might enhance my usefulness in any employment area. I have recently also received my sixth (booster) vaccination against covid to meet requirements for employment safety.
Overview
23
23
years of professional experience
Work History
Personal Care Worker
Able Care and Health
01.2021 - 01.2023
- I was engaged to provide home care services for elderly and/or disabled clients in Melbourne’s Western suburbs
- I assisted with Activities of Daily Living, transported clients to appointments and to various necessary venues for shopping and entertainment
- I showered and toiletted clients, prepared meals and performed some cleaning duties to assist them to cope living in their own homes.
Porter/Valet
Pullman on Swanston Hotel
01.2022
- Customer service and meet/greet guests on arrival at the hotel
- Assist with bags and check-in procedures being carried out in an efficient and timely manner
- Provide guidance and orientation to guests, of the facilities in rooms and the hotel in general
- Act as a point of reference to places of interest, local shopping and transportation options for guests
- Valet park guests vehicles in onsite and offsite garaging facilities and retrieve these vehicles when required also.
Concierge
NEXTDC
01.2014 - 01.2017
- Customer service and security role working 12 hour shifts at a Data Storage facility in Southbank/Docklands area of Melbourne in Victoria
- I was employed to check ID and facilitate access to customers computer based software stored in the secure facility 24 hours per day, 7 days per week
- In addition I would also facilitate arrival of deliveries/couriers with the extensive hardware and computer technologies required by our clientele
- It was also the responsibility of the Concierge to provide physical surveillance of the facility from ground to rooftop especially throughout the night when customer levels were lower.
Packer/Merchandiser
TIPTOP Bakeries
01.2011 - 01.2014
- I was tasked with responsibility for numerous Woolworths and Coles stores in my region to visit twice daily and maintain stock levels of fresh bread supplies, remove out of date stock, visual merchandise available stock and liaise with the area manager to ensure deliveries met demand for our clients
- I maintained good liaison with the various bakery managers in those stores as well as their general floor staff and often also assisted with general enquiries from members of the public too.
Various Hotel Roles
01.2000 - 01.2010
- During this period I worked in The Victoria Hotel (Melb), Reef View Hotel, Palm Bungalows & Terraces and Beach Club Hotels in The Whitsundays then back in Melbourne at The Holiday Inn (Melb Airport), Stamford Plaza and finally The Royce Hotel
- I held the following roles in those hotels: Housekeeping, Kitchen Hand, Waiter, Porter/Concierge, Reception/Night Auditor, over this period gaining a broad base of experience and confidence
- I believe that my customer service skills are definitely my strength but feel confident that I could engage in any service industry role.
Education
Cert III in Individual Support -
MCFE
06.2021
Skills
- Good time-management skills
- Good customer service skills
- Teamwork Skills
- Interpersonal Skills
- Empathy
- Adaptability
- Active Listener
- Reliable and trustworthy worker who follows advice and is punctual and respectful
- Fire Warden Training
- Current First Aid Certificate (HLTAID003)
References
- Mr Daniel Forsdyke RN MstJ, Group Manager, Business Continuity Management, St John of God Health Care Head Office Perth, Daniel.forsdyke@sjog.org.au
- Ms Carolyn Fisher, Trainer and RN, Melbourne College of Further Education MCFE, 0411816894
- Mr Lindsay Guy, Front Office Manager (FOM), Pullman on Swanston, Melbourne, 0488011604
Timeline
Porter/Valet
Pullman on Swanston Hotel
01.2022
Personal Care Worker
Able Care and Health
01.2021 - 01.2023
Concierge
NEXTDC
01.2014 - 01.2017
Packer/Merchandiser
TIPTOP Bakeries
01.2011 - 01.2014
Various Hotel Roles
01.2000 - 01.2010
Cert III in Individual Support -
MCFE
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