Mark Brown

I am skilled to assess customers' needs and follow the correct procedure to support the delivery of payments and services. I am capable in relationship building and communication, driving impactful customer interactions. I possess excellent written and verbal communication skills and tailor my communication style to suit the audience. I am experienced in interpreting legislation, policy and procedures and apply my knowledge during conversations with fellow stakeholders. With my transferable skills and experience I am well placed to contribute, lead and work collaboratively within the leadership team and assist staff to achieve excellent customer service. I demonstrate and can deliver simple, helpful, respectful and transparent experience for customers researching information and making sound decisions. This includes responding to challenging situations providing resilience and empathy.