Summary
Overview
Work History
Education
Skills
Accomplishments
Professionaldevelopmentandeducation
Timeline
Generic

Dion McIntyre

Adelaide,SA

Summary

Versatile Senior Manager specialising in Strategy, skilled at planning, implementing and overseeing key improvements to drive business efficiency and process optimisation. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges within a growth-oriented company.

Overview

15
15
years of professional experience

Work History

Senior Manager, Strategy & Transformation

Westpac
08.2023 - Current
  • Established strong relationships with LoB and Continuous Improvement teams, ensuring long-term partnerships to drive project outcomes.
  • Benefit realisation management and tracking through all stages of project delivery.
  • Reduced costs through optimised resource allocation via best sourcing.
  • Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
  • Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Prioritisation of initiatives to best meet department needs

Team Leader – CSH Certifications and Settlements

WESTPAC
06.2021 - 07.2023
  • Lead a team of settlements officers to prepare plus execute PEXA and paper settlements, ensuring compliance with banking and state specific regulations
  • Support and lead a team of up to 20 settlement officers to deliver customer home loan settlements via PEXA and paper methods
  • Coaching team members in using the OBP platform – Application Tracker and BPM worklist
  • Managing the workforce via use of AOM methodology to ensure productivity is achieved and staffing levels are maintained to deliver SLA
  • Plan training delivery so that sufficient skill level is maintained across department functions
  • Reviewing staff performance monthly and quarterly to assist in developing team members and keep on track with departmental requirements
  • Senior Operations Manager relief to cover leave and extended periods of absence

Settlements Officer

HAYS RECRUITMENT/WESTPAC
08.2020 - 05.2021
  • Reviewing and verifying customer documentation to ensure compliance with banking policies and procedures
  • Communicating and liaising with internal/external stakeholders to request further information as required to ensure a seamless settlement experience
  • Updating settlement files with accurate and necessary information
  • Processing and Tier 3 signing of settlements through the PEXA platform

Architectural Account Executive SA/WA

SHERWIN-WILLIAMS
01.2016 - 12.2020
  • BDM responsible for growing the business and achieving revenue targets within the commercial market including specifiers, architects, major builders, and developers
  • Identify and secure project specifications with Architects, Designers and Builders
  • Manage the project through specification design, builder engagement and contractor attachment
  • Conducting specialised CPD training sessions for Architect and Building firms
  • Interpret competitor specifications and provide Wattyl alternative documents ensuring compliance with Architectural project requirements
  • Achieving set KPI’s and revenue targets within the commercial/trade segments
  • Negotiating Builder commercial financial agreements and monitor agreed sales volumes via report creation using Oracle Analytics
  • Indirect leadership to a team of 14 Trade Sales Representatives
  • Updating CRM (SFDC) with customer information, meetings, forecasts and managing project workflow
  • Known as Wattyl/Solver Paints locally, Sherwin-Williams is a leading manufacturer of architectural and protective coatings for the Australian Commercial, Trade, Retail and DIY markets

Regional Manager SA/NT

SHERWIN-WILLIAMS
01.2012 - 12.2016
  • People and sales leadership for a team of Sales Representatives servicing both the Trade and Retail markets across central Australia
  • Multi brand sales management across retail, trade, and commercial markets in SA/NT
  • Direct leadership to a team of 10 Account Managers and indirect leadership to 12 Solver Stores
  • Coaching and developing team members to achieve KPI’s and revenue targets
  • Preparation of accurate financial reports and presentations to deliver to both internal and external stakeholders
  • Management and review of structured customer call cycles by the sales team
  • Management of activities and actions entered via CRM (SFDC) by the sales team
  • Expense management – operating, marketing, travel, and customer claims
  • Communication to senior management of forecasted sales and product volume requirements
  • Performance management, recruitment, and training – formal and informal
  • Continuous process improvement using Lean Six Sigma methodologies

Territory Account Manager Trade Sales

SHERWIN-WILLIAMS
01.2010 - 12.2012
  • Account manager with a portfolio of over 500 metropolitan and regional accounts
  • This included both Trade customers and Independent Hardware Trade Centres
  • Achieve budgeted sales and gross margin levels across a portfolio accounts
  • Manage existing relationships and seek new business opportunities, via face-to-face meetings and cold calling
  • Manage trade sales out of Independent Trade Centres throughout regional SA
  • Monthly report writing to the State Management team communicating wins, risks, competitor activity and future sales forecasting
  • Effectively manage customer complaints to ensure best outcomes are achieved for both the business and the customer
  • Nominated as the SA member of the National Trade Marketing Team – worked as a team to create and rollout a national marketing strategy focussed on customer retention, winning new business and product development

Education

Certificate IV - Business

Certificate IV - Customer Contact

Diploma of Business - Human Resources

Lean Six Sigma Yellow Belt -

Skills

  • Microsoft Office
  • Critical thinking
  • Strategic Planning
  • Cross-functional collaboration
  • Operations Management
  • Workforce Planning

Accomplishments

  • Collaborated with Continuous Improvement team by visiting our Concentrix business partners in Bangalore India to identify over 100 improvement opportunities.
  • Achieved improved department broker NPS results through rolling out and managing the transition to Voice (outbound calls) project, across onshore and offshore locations.
  • 1H23 Award Winner - Westpac Customer Services & Technology Individual
  • 2H23 Award Winner - Westpac Customer & Corporate Services Individual
  • 1H24 Award Winner - Westpac Customer & Corporate Services Team
  • 2H24 Award Winner - Westpac Customer & Corporate Services Team

Professionaldevelopmentandeducation

  • Certificate IV in Business
  • Certificate IV in Customer Contact
  • Certificate IV in Frontline Management
  • Diploma of Business (Human Resources)
  • Lean Six Sigma Yellow Belt

Timeline

Senior Manager, Strategy & Transformation

Westpac
08.2023 - Current

Team Leader – CSH Certifications and Settlements

WESTPAC
06.2021 - 07.2023

Settlements Officer

HAYS RECRUITMENT/WESTPAC
08.2020 - 05.2021

Architectural Account Executive SA/WA

SHERWIN-WILLIAMS
01.2016 - 12.2020

Regional Manager SA/NT

SHERWIN-WILLIAMS
01.2012 - 12.2016

Territory Account Manager Trade Sales

SHERWIN-WILLIAMS
01.2010 - 12.2012

Certificate IV - Customer Contact

Diploma of Business - Human Resources

Lean Six Sigma Yellow Belt -

Certificate IV - Business

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Dion McIntyre