Mark Campbell
Woody Point,Australia
Summary
Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Relationship Manager
CT Connections
04.2024 - 10.2024
- Hybrid Customer Service role, managing a portfolio of Western Australian clients domestic and International travel requirements, via numerous channels of communication
- Due to the ever changing face of the travel industry, It is time for me to look outside this field, and into something that utilises my past experiences
Personal Travel
01.2024 - 04.2024
- Within Asia and New Zealand
Centurion Relationship Manager
American Express
09.2022 - 01.2024
- Company Overview: AMEX office based in Sydney
- Full work from home role
- Providing Sales, Service and Concierge services to my portfolio of Centurion Clients
- My future career progression opportunities were limited, as were the opportunities to work face to face with clients in QLD, which is something I have been really missing from my in-store Flight Centre Days
- So I have decided to make the move from American Express, to something more suitable to my longer-term goals
- AMEX office based in Sydney
Corporate Travel Sales and Service Supervisor
Cover-More Group Insurance Limited
12.2021 - 09.2022
- Providing Annual Corporate policies and other corporate Insurance Solutions for Corporate clients
Uluru Day Tours Consultant Supervisor
AAT Kings
05.2021 - 12.2021
- Based at the Uluru Town centre and ticket-office
- My role was to help guide people towards different areas, experiences and offerings in the area, whilst being very knowledgeable around the history of Uluru and the Red centre area
- Unfortunately, due to continual NSW and VIC border closures, and everchanging restrictions in travelling between States, I made the decision to move back to QLD, and tick-off a life-long dream of travelling QLD
- On top of this role in the Town centre, I also volunteered my time and worked in the Gallery for a few hours each week, to grow and learn with the great history and culture of Central Australia.
Assistant Manager Customer Sales and Service
Youfoodz
06.2020 - 05.2021
- Work-from-home role
- Using phone, internet and chat functions
Numerous Roles
Woolworths Margate
02.2020 - 06.2020
- Whilst I managed my customers existing bookings, changes and cancellations for my own Travel Partners business, I was also working with Woolworths in numerous roles
- Customer service, On-line ordering and picking, and Night Fill
Numerous Roles
Flight Centre FCTG
04.2015 - 06.2020
- Working for Flight Centre, Corporate Traveller and Travel Partners– numerous roles, as per below Consultant/Senior Consultant/Assistant Team Leader/Team Leader/BDM Corporate Travel Manager/International Senior Airfare Expert – Brisbane International Airport/Independent SoleTrader Travel agent
- Redcliffe, Taigum, Chermside and Toombul stores, Brisbane International Airport, Corporate Traveller’s Southbank Office and home-based
Senior Area Sales Manager
Philip Morris Limited
06.2011 - 04.2015
- Company Overview: FMCG Sales
- FMCG Sales
Numerous Roles
Commonwealth Bank of Australia/Bankwest
03.2001 - 05.2011
- Numerous Roles from part-time teller, to QLD Regional Sales Manager of 9 Bankwest Stores
- North QLD, Sunshine Coast, Brisbane West Regions and QLD Leadership roles
Education
Certificate in Food And Beverage Services - Food And Beverage
Bracken Ridge Tafe
Bracken Ridge12-1997
High School Diploma -
Mueller College
Brisbane, QLD12-1995
Skills
- Relationship building and management
- New business generation
- Solution management
- Sales expertise
- Product expertise
- Problem-solving aptitude
- Financial analysis and planning
- Strategic selling
- Planning and coordination
- Reliability
- Service delivery enhancements
- Written and verbal communication
Hobbies and Interests
- Running
- Hiking
- Tennis
- Camping
- Visiting Museums
- Art galleries
- Libraries
- History
References
Available on Request
Timeline
Relationship Manager
CT Connections
04.2024 - 10.2024
Personal Travel
01.2024 - 04.2024
Centurion Relationship Manager
American Express
09.2022 - 01.2024
Corporate Travel Sales and Service Supervisor
Cover-More Group Insurance Limited
12.2021 - 09.2022
Uluru Day Tours Consultant Supervisor
AAT Kings
05.2021 - 12.2021
Assistant Manager Customer Sales and Service
Youfoodz
06.2020 - 05.2021
Numerous Roles
Woolworths Margate
02.2020 - 06.2020
Numerous Roles
Flight Centre FCTG
04.2015 - 06.2020
Senior Area Sales Manager
Philip Morris Limited
06.2011 - 04.2015
Numerous Roles
Commonwealth Bank of Australia/Bankwest
03.2001 - 05.2011
Certificate in Food And Beverage Services - Food And Beverage
Bracken Ridge Tafe
High School Diploma -
Mueller College
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