Mark Carlos
Oakhurst,NSW
Summary
Dynamic educator and leader with a proven track record at Amazon, adept in adaptive learning and peer mentoring. Excelled in fostering collaborative environments, enhancing team performance, and driving customer satisfaction. Skilled in digital literacy and customer service, consistently implementing innovative strategies to increase comprehension and retention.
Overview
8
8
years of professional experience
Work History
Learning Ambassador
Amazon
06.2023 - Current
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
Team Captain
Fonda Mexican
10.2021 - 07.2023
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
- Liaised with head coach to discuss collective insights on chemistry, focus and mindset and worked together to co-lead team.
- Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
- Enhanced team performance by implementing effective communication and collaboration strategies.
Team Leader
Grill'd Healthy Burgers
10.2016 - 01.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Sales Assistant
Glue
10.2019 - 02.2020
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Sales Assistant
Monster Skatepark
10.2016 - 11.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Maintained warehouse stock.
Education
Bachelor of Design - Visual Communications
Western Sydney University
Parramatta NSW10.2025
Skills
- Adaptive Learning
- Peer Mentoring
- Learning Styles
- Collaborative learning
- Digital Literacy
- Teamwork and Collaboration
- Decision-Making
- Customer Service
- Public Speaking
- Sales and Marketing
- Photography
References
Jason Cano (Sourcing Coordinator)
Marley Spoon, Alexandria
Phone: 0433 888 245
Email: jcano_96@hotmail.com
Minkey Kim (Operations & Marketing Assistant)
Anna Quan, Paddington
Phone: 0415 588 078
Email: minkeykim1@gmail.com
Daniel Page (General Manager)
Belle's Hot Chicken, Erskinville
Phone: 0414 471 514
Email: danielpage@icloud.com
Timeline
Learning Ambassador
Amazon
06.2023 - Current
Team Captain
Fonda Mexican
10.2021 - 07.2023
Sales Assistant
Glue
10.2019 - 02.2020
Team Leader
Grill'd Healthy Burgers
10.2016 - 01.2022
Sales Assistant
Monster Skatepark
10.2016 - 11.2016
Bachelor of Design - Visual Communications
Western Sydney University
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