Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mark Carlson

Surfers Paradise

Summary

Dynamic professional with extensive management experience at Flight Centre, excelling in sales and team leadership. Proven ability to build client relationships and drive business growth, achieving a remarkable turnaround in profitability. Highly organized and self-motivated, with strong negotiation skills and a passion for home renovations. An asset to any team.

Overview

28
28
years of professional experience

Work History

Stay at Home Dad

Self Employed
Surfers Paradise
01.2022 - 04.2025

Dedicated stay- at- home dad with years of childcare experience and a passion for providing quality care for children. Highly organized, with the ability to multitask and prioritize tasks efficiently. Proven success in providing emotional and physical support to children, and fostering a safe and nurturing learning environment.

Trades Assistant

Ozmak Solar
Pacific Pines
02.2021 - 03.2022

Assisting all aspects of domestic electrical work with a licensed electrician including

● Running cables through roofs and tight spaces

● Installing downlights with 413 connectors and other various lighting

● Installing power points internally and externally

● Installing ceiling fans

● Installing Solar Panels on single and double story buildings, commercial and residential

● Working safely with electricity.

Travel Agency Manager

Flight Centre
Robina
09.2008 - 12.2020

(Team Leader Flight Centre Robina Super Store)

● Consistent sales results being part of a team on being number one retail store globally.

● Part of a management team of 18 staff

● Being able to grow a business which is currently in a down trend in retail 30% year on year.

● Growing databases by not relying on walk in customers

● Promoted to store Manager August 2012 Flight Centre Australia Fair.

● Managing roles since 2010 within Flight Centre

● Managing a successful profitable $24mil store (turn around 1.6mil profit in 12 months)

● Management of a team of 18 staff including training new staff members.

● Staff development, 1:1, complaint handling

● Continually exceeding monthly commission targets

● Achieved top novice in Queensland in my first year (Financial year 09/10)

● Extensive travel consulting and reservations

● Domestic, International, Cruise, rail and touring

● Travel Insurance and claims

● Thorough use of Galileo reservation system

● Control and reconciliation of accounting and ledgers

Preparing invoices, documentation, and tickets.

Real Estate Agent

Professionals
Port Adelaide
06.2005 - 02.2007

●Prospecting daily, including door knocking, cold calling and letterbox drops.

● Continuous sales training.

● Market research and appraisals of properties

● Listing presentations in front of potential vendors

● Marketing & Advertising of properties

● Open inspections

● Negotiations between purchasers & vendors

● Writing up contracts for the sale of land & form 1 documentation

● Building up clientele base

Building and Construction

Sub Contractor
Adelaide
01.1997 - 01.2004

● 1 st and 2 nd Fix Carpentry

● Gyprock fixing and flushing

● Partition walls (stud and track)

● Rhondo systems stud and track

● Suspended grid ceilings

● Painting

● Demolition

● Installing insulation

● Limited decking and pergolas

Education

High School Diploma -

Findon High School
Adelaide, SA

Skills

● Self motivated with excellent time management and organisational skills;

● Very hard working

● Management skills 8yrs

● Excellent closer, with the ability to maximise each sale

● Building and maintaining client base complete with negotiating skills

● Able to work efficiently, both independently or in a team environment

● Punctual, reliable and well presented

● Excellent customer service and sales skills

● Passion for home renovations and building projects

● Good understanding of most aspects of building and plan reading

● Working safely on site able to identify hazards

● I consider myself to be an asset to any company as I have the attitude to succeed WORK

References

References available upon request.

Timeline

Stay at Home Dad

Self Employed
01.2022 - 04.2025

Trades Assistant

Ozmak Solar
02.2021 - 03.2022

Travel Agency Manager

Flight Centre
09.2008 - 12.2020

Real Estate Agent

Professionals
06.2005 - 02.2007

Building and Construction

Sub Contractor
01.1997 - 01.2004

High School Diploma -

Findon High School
Mark Carlson