Mark Chapple

Financial Crime Consultant as part of the Business Risk Services department

• Delivered exceptional bar service in a fast-paced pub environment, ensuring customer satisfaction at all times.
• Prepared a wide range of alcoholic and non-alcoholic beverages, including signature cocktails, craft beers, and classic drinks.
• Managed cash register, handled payments, and processed cash and card transactions accurately.
• Maintained cleanliness of the bar area, ensuring adherence to health and safety regulations.
• Engaged with customers to create a welcoming atmosphere and provide tailored drink recommendations.

• Assisted in both the front-of-house operations as a waiter and provided bartending services, ensuring seamless service across both roles.
• Provided excellent customer service by taking orders, delivering food and beverages, and addressing customer inquiries.
• Prepared cocktails, poured drinks, and managed a wide selection of wines, beers, and spirits.
• Supported the team during peak hours, maintaining a calm demeanor while multitasking between serving food and drink orders.
• Contributed to a positive atmosphere by interacting with patrons, offering recommendations, and fostering a friendly environment.
• Ensured compliance with liquor licensing laws and upheld high standards of cleanliness and hygiene.