Mark Cliff

• Facilitate Community Mental Health First Aid, Mental Health First Aid in the workplace, Mental Health First Aid Refresher, and Conversations about Suicide via online training modules and face-to-face training.
• Lesson preparation and maintaining up-to-date knowledge.

Achievements
•Maintaining accreditation requirements by facilitating the following courses for both internal staff and external businesses
o Community Mental Health First Aid
o Community Mental Health First Aid Refresher course
o Mental Health in the Workplace
o Conversation about suicide

• Supporting the organization to transition to the NDIS.
• Public speaking at community forums regarding mental health and the NDIS.
• Speaking at mental health conferences.
• Attending and supporting the organization's information booth at conferences.
• Maintaining an in-depth understanding of NDIS legislation.
• Participating in high-level conversations with the senior leadership team regarding Organization NDIS performance and opportunities.
• Staff training
• Supporting the community to understand eligibility for NDIS services.
• The development of an inbound inquiry team to support all incoming inquiries.
• Overseeing a quality and safeguarding initiative, supporting people who accessed a service.

Achievements
•Invitation by the Mental Health Coalition of South Australia and Mental Health Victoria to present on Mental health and the NDIS.
•Speaker at TheMHS (Mental Health Conference)
•Invitation from the CEO and senior leadership team to be involved in their weekly meetings with a focus on the NDIS and Business Development Strategies
•The development and implementation of an inbound enquires team and the process involved in supporting over a thousand enquires each month.
•Successfully implementing and supporting a team to deliver quality and safeguarding support for people accessing the services and advocating on their behalf.

• Managing a 24-hour accommodation service, along with multiple outreach services, in the Newcastle and Maitland LGA.
• Senior manager providing ongoing support to managers, to build their portfolios, and to assist in working through their client and staff issues.
• Supporting up to 40 staff across multiple programs.
• Rostering, staff supervision, facilitating team meetings, and administering policies and procedures.
• Liaising with the Ombudsman, upper management, families, and carers, and handling complaints.
• Building and maintaining partnerships with key stakeholders.
• Attending and facilitating network meetings.
• Report writing.
• Presentations to the local community.

Achievements
•Recognized by the organisation as the person to lead change within the NDIS rollout.
•Managing a cluster of supports that included
o 24 hours accommodation supports
o Outreach support across multiple LGA’s
o A day-to-day supports centre
• Supporting up to 40 staff including managers

• Chair monthly network forums.
• Support the network with advocacy for people living with a disability.
• Public speaking, chairing events such as trivia nights, and International Day for People Living with a Disability.
• Contribute to committee plans and strategic decision-making.
• Build and maintain partnerships with key stakeholders.

Achievements
•Facilitating trivia nights to raise money for events such as International Day for people with a disability at Speers Point Park
•Advocating on behalf of people with a disability and organizations around systemic issues within the disability sector

• Managing a 24-hour mental health residential program.
• Rostering, staff supervision, facilitating team meetings, and administering policies and procedures.
• Liaising with the Ombudsman, upper management, families, and carers, and handling complaints.
• Ensuring that the staff are working in a safe environment.
• Building and maintaining partnerships with key stakeholders.

Achievements
•Managing up to 12 staff to deliver support within a 24-hour supported accommodation setting as well as outreach support across multiple LGAs
•Witnessing people successfully move on and leave our programs to live independently free from support services in the community

• Case managing.
• Assisting people living with mental health issues to identify and achieve personal goals.
• Providing community support and assistance to people living with a mental health issue.
• Assistance with maintaining personal hygiene.
• Advocating for people living with a mental health issue.