Summary
Overview
Work History
Skills
Additional Information
Certificates
Affiliations
Accomplishments
Timeline
Generic

Mark Collalti

Banksia Beach,QLD

Summary

An earnest, hard working individual with experience in human services providing support and guidance to individuals and their communities. Possessing high interpersonal skills, employing empathy and patience to connect with individuals on an emotional level to provide support during difficult times. Confident handling tasks independently and in teams with a highly organized approach to work. A strong advocate for those in need and committed to providing the best possible service.

Overview

18
18
years of professional experience

Work History

Owner Truck Driver

Allied Express
04.2018 - 02.2024
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisors.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Contributed to positive team atmosphere among fellow drivers by providing support, assistance, and sharing best practices when needed.

Senior Correctional Officer

The Geo Group
10.2013 - 02.2018
  • Maintained accurate records of all interactions with inmates in accordance with departmental guidelines on documentation standards.
  • Provided crisis intervention during emergencies, utilizing de-escalation techniques to maintain a calm environment.
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing.
  • Enhanced inmate rehabilitation by implementing evidence-based programming and support services.
  • Responded to inquiries from inmates and other members of public.

Constable Of Police

New South Wales Police Force
10.2009 - 09.2013
  • Protected life and property through enforcement of regulations and laws.
  • Maintained accurate records of incidents and investigations.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Assisted victims of crime by providing support services referrals and acting as liaison between them and other agencies involved in their cases.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.

Administrative Assistant & Personal Caring

Sharons Home Service
03.2006 - 10.2008
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed strong rapport with clients and families, fostering trust and open communication regarding care plans.
  • Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Skills

  • Professional communication
  • Exceptional time management
  • Integrity and honesty
  • Regulatory compliance
  • Thorough record keeping
  • Community relations and engagement
  • Decision making and critical thinking
  • Conflict resolution and problem solving
  • Supportive personality
  • Respectful, compassionate & empathetic
  • Ability to excel within team environments
  • Adaptability

Additional Information

  • Bachelor Of Psychological Sciences, Swinburne University (Current)
  • Certificate III Correctional Practice, The Geo Group (2015)
  • Associate Degree In Policing Practise, Charles Sturt University (2011)
  • Certificate IV Business Management, TAFE NSW (2007)
  • Higher School Certificate, Wyndham College (2006)

Certificates

  • Australian First Aid & CPR 2024
  • Working With Children Clearance 2024

Affiliations

  • Cancer Council 7 Bridges Walk 2018
  • NSW Police Charity Boxing 2014
  • Recognition Of Good Police Work 2011
  • Aboriginal Community Workshop 2010
  • Boccia Australia Referee Assistant 2005 & 2004

Accomplishments

    Allied Express - Dispatcher

    Branden Prothero

    0401 008 402

    podrow@hotmail.com


    The GEO Group - Correctional Manager

    Daniel Cray

    0432 401 751

    Daniel.cray@homes.nsw.gov.au


    New South Wales Police Force - Acting Sergeant

    Dean McWinney

    0412 008 402

    dean_mcwinney@gmail.com


    Sharons Home Service - Manager

    Belinda Swainston

    0409 667 287

    belindaswainston@gmail.com




Timeline

Owner Truck Driver

Allied Express
04.2018 - 02.2024

Senior Correctional Officer

The Geo Group
10.2013 - 02.2018

Constable Of Police

New South Wales Police Force
10.2009 - 09.2013

Administrative Assistant & Personal Caring

Sharons Home Service
03.2006 - 10.2008

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Mark Collalti