Open To Work
Mark Connell
Caboolture,QLD
Summary
Experienced Banking Industry professional with a strong focus on client relationship building and problem solving. Proven ability to implement process improvements and enhance customer satisfaction.
Overview
44
44
years of professional experience
Work History
Account Service Representative
DXC Technology, Hewlett Packard Enterprise
Fortitude Valley, QLD
11.2006 - 02.2025
- Managed client inquiries and provided effective solutions to enhance customer satisfaction.
- Coordinated account activities, ensuring adherence to service level agreements and operational standards.
- Developed and maintained strong relationships with clients, fostering loyalty and long-term partnerships.
- Implemented process improvements that streamlined workflows and increased efficiency in account management.
- Trained new team members on best practices for client interactions and system usage, enhancing team performance.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative/Lending Manager
Commonwealth Bank
Brisbane, QLD
12.1980 - 05.2005
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Streamlined complaint resolution processes, improving response times and service quality.
- Trained new team members on customer service protocols and systems, fostering a collaborative environment.
- Managed complex customer accounts, ensuring accurate information and timely follow-ups.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
St Patricks College
Shorncliffe, QLDSkills
- Client relationship building
- Collaborative teamwork abilities
- Industry insight
- Skilled in prioritizing concurrent responsibilities
- Collaborative teamwork
- Problem-solving skills
- Time management
- Attention to detail
- Workplace professionalism
- Performance evaluation
- Adaptability and flexibility
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Service Representative
DXC Technology, Hewlett Packard Enterprise
11.2006 - 02.2025
Customer Service Representative/Lending Manager
Commonwealth Bank
12.1980 - 05.2005
St Patricks College