Mark Cozens

Dynamic Senior Manager with a proven track record driving over 15% YoY revenue growth and achieving >98% client retention. Expert in B2B sales and client relationship management, leading cross-functional teams to enhance service delivery and compliance in Financial services (including FX and IR derivatives). Passionate about strategic planning and innovation.

• Restructured the Head of Corporate Sales Australia into state based unit, thereby increasing revenue from A$3.5m to A$18m in NSW/Act over 4+ years
• Built and led (full go-to-market) diverse, multi-market teams in high-pressure financial environments, delivering consistent above-market growth while cultivating a culture of trust and accountability
• Worked in China as part of ANZ Bank Super-regional strategy
• Delivered 15% year-over-year revenue growth for seven consecutive years while maintaining client retention greater than 98% at American Express
• Australian Financial Markets product partner for the development of the new American Express FX dealing platform, released in the US in 2022
• Arranged release of NZ$20m in security for Amex NZ after successful negotiation with FMA - freeing capital for strategic deployment across Australia
• Co-developed and rolled out a 120-day Extended Payments card based on client feedback and cash flow needs
• Generated in excess of $1m in Derivative revenue in the first year of operations with BOQ NSW/VIC team
• Product Partner of the year for two consecutive years as Head of Commercial Sales ANZ Bank
• Participated in the development of Westpac's Xylo FX platform released in 2008

AFMA Accreditation (RG146)

• AMERICAN EXPRESS, Lead a team of 8 FX Client Managers who achieved annual targets over each of 7 years, Grew revenue from $9m p.a. to $21m p.a., Increased retention of valued clients exceeding 98%
• BOQ, Generated +$1m in derivative revenue from $0 during first 12 months, Introduced zero cost strategic FX and IR derivative products through Board and APRA approvals
• ANZ Bank, Nominated and worked in China as the Australian Financial Markets representative in 2012 as part of the Super Regional Strategy, As Head of Commercial Sales, I have driven revenue growth above 75%+ (actual over the three financial years), Lead Commercial Sales NSW/ACT into the number one revenue earner spot as a product partner in ANZ Business Bank surpassing Mortgages, Awarded the Number one product partner team award for both Business Bank and Regional Commercial Bank for the two years., Improved FX Flow business YOY +17%

I am a high achieving Finance, Treasury, Sales and Management professional with 20+ years experience working in financial institutions across Commercial, Corporate and Institutional segments. I have a strong, proven track record building and developing various new and existing businesses that have included leading three ANZ teams (FX Dealers, Fin Markets Advisory & FX BDM) to 75%+ (Actual) year-on-year revenue growth over the three financial years. I have developed exceptionally strong interpersonal communication and strong time management skills developed over several years, that have helped me deliver on budgeted and stated financial and non-financial goals and objectives. Energetic and goal oriented I have a refined, genuine passion to achieve the very best out of myself and my team and regularly and strongly support ongoing organisational progression and changes. I hold a MBA and Bachelor of Business in Finance and I’m seeking a new professional opportunity and potential new direction in my career progression.

I have several current and past referees that will be provided as required

Strategic and results-driven Senior Manager with expertise in client services, structured financial products, and enterprise-level SaaS solutions. A proven track record in leading cross-functional teams, building revenue engines, and launching client-driven products that delivered strong revenue growth and significant retention. Strong reputation for navigating complex stakeholder environments and fostering high-trust and high-performance cultures.

June 2023 to January 2025 Career Break (Home Renovation): Undertook a full-scale home renovation project, deepening planning, stakeholder management, and budgetary management whilst learning new skills.

References available upon request.

Beyond a successful career in financial markets and client management, I've consistently demonstrated leadership in both professional and personal settings. At American Express and ANZ Bank, I led high-performing teams, managed liquidity risk, and drove strategic growth initiatives across FX and IR derivatives. I remain actively engaged with financial literature, economic policy updates, and emerging fintech innovations, ensuring I stay ahead of industry trends. Whether mentoring talent, collaborating across functions, or influencing stakeholders, I bring a blend of analytical rigor, resilience, and emotional intelligence to everything I do.