Mark Dawson
TINGALAPA
Summary
Driven by a proven track record in enhancing compliance and regulatory frameworks, my tenure at Logan City Council underscored my expertise in investigation techniques and policy enforcement. Leveraging skills in conflict management and internal auditing, I've consistently fostered improvements, significantly reducing non-compliance incidents. My approach blends rigorous legal research with effective teamwork, achieving notable operational excellence. Knowledgeable Compliance Analyst skilled in developing and implementing tracking and training programs to promote [Area] compliance. Highly ethical and focused team player with productive, diligent approach. Bringing [Number] years of experience in compliance and auditing.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Building Compliance Investigator
Logan City Council
07.2019 - Current
- Conducted regular audits to identify potential issues, contributing to a robust control environment.
- Testified in formal company hearings and criminal or civil court proceedings.
- Managed complex investigations involving multiple stakeholders, fostering open communication and timely resolution of incidents.
- Assisted in the development of policies and procedures designed to prevent future occurrences of non-compliance events.
- Maintained up-to-date knowledge of regulatory changes, ensuring proactive adaptability within the organization.
- Worked with designated third-party vendors to input information and verify regulatory compliance.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
Plumbing Coordinator
Logan City Council
01.2022 - 03.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
Building Compliance Investigator
Gold Coast City Council
01.2018 - 07.2019
- Analyzed data trends related to compliance incidents, delivering targeted recommendations for process improvements based on findings.
- Conducted regular audits to identify potential issues, contributing to a robust control environment.
- Evaluated third-party relationships for potential risks, safeguarding the company''s reputation and limiting liability exposure.
- Enhanced compliance processes by conducting thorough investigations and identifying areas for improvement.
Building Compliance Team Leader
Brisbane City Council
01.2000 - 06.2011
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment to build team of top performers.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Sales Engineer
Wier Services Pty Ltd
03.2006 - 01.2008
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Identified and supported resale opportunities to achieve sales plans.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Provided sales forecasts for product sales opportunities within assigned accounts.
Education
Certficate 4 in Government Investigation
RSA
COmpany Address03.2022
Building Surveying
Tafe Queensland - Red Hill
Brisbane, QLD11.2019
Confined Space
NSCA
01.2016
Building
TAFE Queensland - Gold Coast
AShmore Qld12.2009
Skills
- Legal Research
- Investigation techniques
- Training delivery
- Internal Auditing
- Documentation skills
- Reporting skills
- Documentation Review
- Compliance Monitoring
- Regulatory knowledge
- Regulatory understanding
- Compliance understanding
- Due diligence
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Investigations expertise
- Research proficiency
- Active Listening
- Reliability
- Multitasking Abilities
- Organizational Skills
- Site Inspection
- Relationship Building
- Safety Compliance
- CPR Certified
- Risk Identification
- Compliance Reporting
- Policy Enforcement
- Conflict Management
- Continuous Improvement
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- [Area of certification] Training - [Timeframe]
Personal Trainer
Personal training
Timeline
Plumbing Coordinator
Logan City Council
01.2022 - 03.2023
Senior Building Compliance Investigator
Logan City Council
07.2019 - Current
Building Compliance Investigator
Gold Coast City Council
01.2018 - 07.2019
Sales Engineer
Wier Services Pty Ltd
03.2006 - 01.2008
Building Compliance Team Leader
Brisbane City Council
01.2000 - 06.2011
Certficate 4 in Government Investigation
RSA
Building Surveying
Tafe Queensland - Red Hill
Confined Space
NSCA
Building
TAFE Queensland - Gold Coast
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