Mark Dula
Pacific Pines,Queensland
Summary
Proven reliability and expertise in hotel operations, demonstrated through impactful contributions at Village Roadshow Theme Parks. Excelled in enhancing guest satisfaction and operational efficiency by implementing effective cleaning techniques and fostering a team-oriented environment. Showcased initiative by improving housekeeping processes, directly contributing to a smoother, safer guest experience.
Overview
19
19
years of professional experience
Work History
Houseman
Village Roadshow Theme Parks
Gold Coast, QLD
07.2005 - Current
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
- Aided in reducing maintenance issues by promptly reporting any damages or malfunctions observed during daily tasks.
- Handled requests for extra linens, toiletries and other supplies.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
Education
High School -
Keebra Park State High School
Southport, QLDPhilippine Normal University
Manila PhillipinesSkills
Hotel operations knowledge
Initiative-taking
Reliability and punctuality
Cleaning techniques
Reference
Indra Fitriono Supervisor
(042063 4240)
Wendy Robson Housekeeping Manager
55910040
Timeline
Houseman
Village Roadshow Theme Parks
07.2005 - Current
High School -
Keebra Park State High School
Philippine Normal University