Mark Epplett
Sippy Downs,QLD
Summary
Accomplished Retail Manager with a proven track record at Coles Supermarket, enhancing customer satisfaction and exceeding sales goals. Expert in inventory control and staff management, significantly improved service ratings through dynamic leadership and strategic loss prevention. Skilled team training, my approach has consistently driven positive outcomes and operational excellence.
Overview
11
11
years of professional experience
Work History
Retail Manager
Coles Supermarket
09.2013 - Current
- Night Fill 9/13 Mooloolaba
- Night Fill In harge 6/14 Mooloolaba
- Duty Manager 8/15 Mooloolaba
- Duty Manager 2/17 Sippy Downs
- Bakery Manager 10/18 Nambour
- Duty Manager 1/20 Mooloolaba
- Grocery/Dairy/Duty Manager 9/21 Pelican Waters
- Duty Manager 7/23 Caloundra
- Dairy/Meat Manager12/23 Maroochydore
- Dairy/Meat Manager7/24 Buderim
- As part of progression through Coles employment, managers are regularly moved from store to store to pass on and share knowledge and skills.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution. Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and operations reports.
- Trained and developed new employees for ease of transition into team.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
High School Certificate -
Forest High School
Frenchs Forest, NSW12.1993
Skills
- Customer Service
- Cash Management
- Store operations
- Inventory Control
- Complaint resolution
- Team Training
- Staff Management
- Team training and development
- Loss Prevention
- Employee Scheduling
- Staff recruitment
- Inventory Tracking and Management
- Staff Scheduling
- Hiring and Onboarding
Additional Information
- Marianne Bonnett
Pierlite
marianne.bonnett@pierlite.com.au
0421673390
- Ben Thompson
bjthompson1979@gmail.com
Coles Supermarkets
0422579230
Timeline
Retail Manager
Coles Supermarket
09.2013 - Current
High School Certificate -
Forest High School
Similar Profiles
Jorja KeyesJorja Keyes
Personal Shopper at Coles SupermarketPersonal Shopper at Coles Supermarket
Jeswitha YadavJeswitha Yadav
Customer Service Representative at Coles SupermarketCustomer Service Representative at Coles Supermarket
Nate RidgewayNate Ridgeway
Store Team Member at Coles SupermarketStore Team Member at Coles Supermarket