Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
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Mark Faragalla

Mark Faragalla

Perth,Western Australia

Summary

A dedicated and self - motivated , dependable hard working General Utility Worker who is always willing to learn new trades and skills. Interested in growing in a career where I can exceed my highest expectations and put my skills, knowledge, and experience to the test. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work history

Utility - Employee

ESS Support Serveries
Perth, Western Australia
11.2020 - Current
  • Applied positive customer service approach to increase satisfaction levels.
  • Received and processed stock using inventory management system.
  • Applied critical thinking to analyze problems, evaluate solutions and select best decisions.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Completed customer orders with speed and accuracy.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Handled chemicals and waste in line with COSHH regulations.
  • Carried out day-to-day duties accurately and efficiently.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Uber driver

Uber Australia
Perth, Western Australia
07.2018 - 11.2019
  • Accepted and organized work requests using company app.
  • Used equipment to help load and unload passengers with physical disabilities.
  • Determined and collected fares according to meters.
  • Supported physically challenged customers to enter and disembark vehicle safely.
  • Created a pleasant atmosphere for customers by engaging in positive social interactions.
  • Delivered an outstanding customer experience with excellent service and navigation.

Airport cargo worker

Dnata Airport Services - Perth
Perth, Western Australia
01.2016 - 07.2018
  • Detained persons for violations of immigration and customs laws.
  • Controlled documents to support compliance with entry criteria and related taxes.
  • Maintained updated records of transactions, violations and determinations.
  • Identified security threats during investigations, inspections or patrols.

Education

Bachelor Degree - Bachelor of Art { Christian Ministry }

Alphacrucis University College
Perth, Western Australia
10.2013 - 01.2016

Certificate - Forklift License - Construction Induction ( White Card )

Licences 4 Work Malaga
Perth, Western Australia
05.2021 -

Skills

  • Team building
  • Communication skills
  • Leadership
  • Safety management

Languages

English
Fluent

Affiliations

  • ..Cooking .. Reading ..Playing Music

References

References available upon request.

Timeline

Certificate - Forklift License - Construction Induction ( White Card )

Licences 4 Work Malaga
05.2021 -

Utility - Employee

ESS Support Serveries
11.2020 - Current

Uber driver

Uber Australia
07.2018 - 11.2019

Airport cargo worker

Dnata Airport Services - Perth
01.2016 - 07.2018

Bachelor Degree - Bachelor of Art { Christian Ministry }

Alphacrucis University College
10.2013 - 01.2016

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Mark Faragalla