Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Mark Fieldsend

Branxton

Summary

Experienced with overseeing operations and managing teams effectively. Utilizes strong leadership and organizational skills to enhance service delivery. Knowledge of customer relationship management and workflow optimization. Advocate for continuous improvement within business operations and setups.

Overview

9
9
years of professional experience

Work History

Service Supervisor

RDO Equipment
09.2024 - Current
  • Secondment to the service department in a pivotal role, goals are to increase efficiency and productivity and maintain all aspects of running a workshop and a customer service business. Highlight areas of continuous improvement to management.
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.

Parts Manager

RDO Equipment
11.2023 - 09.2024
  • Rearranged parts department to better serve changing trends and keep workspaces organized. Showroom Renovations
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
  • Provided excellent customer service

Parts Interpreter

RDO Equipment
03.2023 - 11.2023
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Serviced the number one Parts department customer

Farm Manager

Boydells
09.2018 - 03.2023


  • Vineyard and Broadacre farming mangement.
  • All operations conducted or supervised under my direction
  • Managed small teams and lead contractors to perform what was required seasonally.
  • Various machinery experience
  • Animal Husbandry
  • Harvesting and grain storage and logistics

Owner Operator

MJF Contracting Services
05.2016 - 09.2018
  • Self employed performing fabrication and farm labour contracting
  • Built and installed custom fabrications from Scone through to Denman and Newcastle.
  • Various machine experience

Education

Certificate III - Engineering (Fabrication)

Brisbane Institute of Safe
Brisbane

Certificate IV - Competitive Manufacturing

Axial
Brisbane

Skills

  • Complaint handling
  • Service order flow
  • Task delegation
  • Sales support
  • Management experience
  • Supervisory role experience
  • Scheduling expertise
  • Stock management
  • Employee engagement
  • Training development aptitude
  • Paperwork processing
  • Customer relations
  • Customer service
  • Mental health First Aider

Interests

  • Fishing/camping
  • Swimming
  • Encouraging my kids to learn
  • Growing herbs, vegetables, or fruits in home gardens

Timeline

Service Supervisor

RDO Equipment
09.2024 - Current

Parts Manager

RDO Equipment
11.2023 - 09.2024

Parts Interpreter

RDO Equipment
03.2023 - 11.2023

Farm Manager

Boydells
09.2018 - 03.2023

Owner Operator

MJF Contracting Services
05.2016 - 09.2018

Certificate III - Engineering (Fabrication)

Brisbane Institute of Safe

Certificate IV - Competitive Manufacturing

Axial

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Mark Fieldsend