- Fishing/camping
- Swimming
- Encouraging my kids to learn
- Growing herbs, vegetables, or fruits in home gardens
Mark Fieldsend
Branxton
Summary
Experienced with overseeing operations and managing teams effectively. Utilizes strong leadership and organizational skills to enhance service delivery. Knowledge of customer relationship management and workflow optimization. Advocate for continuous improvement within business operations and setups.
Overview
9
9
years of professional experience
Work History
Service Supervisor
RDO Equipment
09.2024 - Current
- Secondment to the service department in a pivotal role, goals are to increase efficiency and productivity and maintain all aspects of running a workshop and a customer service business. Highlight areas of continuous improvement to management.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
Parts Manager
RDO Equipment
11.2023 - 09.2024
- Rearranged parts department to better serve changing trends and keep workspaces organized. Showroom Renovations
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
- Provided excellent customer service
Parts Interpreter
RDO Equipment
03.2023 - 11.2023
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Serviced the number one Parts department customer
Farm Manager
Boydells
09.2018 - 03.2023
- Vineyard and Broadacre farming mangement.
- All operations conducted or supervised under my direction
- Managed small teams and lead contractors to perform what was required seasonally.
- Various machinery experience
- Animal Husbandry
- Harvesting and grain storage and logistics
Owner Operator
MJF Contracting Services
05.2016 - 09.2018
- Self employed performing fabrication and farm labour contracting
- Built and installed custom fabrications from Scone through to Denman and Newcastle.
- Various machine experience
Education
Certificate III - Engineering (Fabrication)
Brisbane Institute of Safe
BrisbaneCertificate IV - Competitive Manufacturing
Axial
BrisbaneSkills
- Complaint handling
- Service order flow
- Task delegation
- Sales support
- Management experience
- Supervisory role experience
- Scheduling expertise
- Stock management
- Employee engagement
- Training development aptitude
- Paperwork processing
- Customer relations
- Customer service
- Mental health First Aider
Interests
Timeline
Service Supervisor
RDO Equipment
09.2024 - Current
Parts Manager
RDO Equipment
11.2023 - 09.2024
Parts Interpreter
RDO Equipment
03.2023 - 11.2023
Farm Manager
Boydells
09.2018 - 03.2023
Owner Operator
MJF Contracting Services
05.2016 - 09.2018
Certificate III - Engineering (Fabrication)
Brisbane Institute of Safe
Certificate IV - Competitive Manufacturing
Axial
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