Summary
Overview
Work History
Skills
Timeline
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Mark Fieldstaff-Hughes

Wembley,WA

Summary

Results-driven Education Account Manager with over 20 years of experience in the education supply sector. Proven ability to build and maintain strong client relationships, identify and convert new business opportunities, and consistently achieve and exceed sales targets. Known for exceptional communication, negotiation, and problem-solving skills, with a strong focus on customer service excellence.

Overview

33
33
years of professional experience

Work History

Education Account Manager

Campion Education
06.2010 - Current
  • Manage a regular call cycle across 30+ private and state high schools.
  • Build relationships with key decision-makers including Principals, Business Managers, and Teachers.
  • Present and promote textbooks and educational resources.
  • Secure new contracts and ensure client satisfaction through ongoing service and communication.
  • Achieve sales budgets and assist in strategic business development.
  • Secured new school contracts worth close to $1 million.
  • Successfully penetrated competitor accounts through relationship-building.
  • Maintained high client retention rates via superior service delivery.

Education Business Development Manager

OfficeMax Australia
01.2009 - 04.2010
  • Identified and pursued new business opportunities within the education sector.
  • Delivered sales targets in line with business plans.
  • Promoted and supported clients with OrderMax online ordering system.
  • Worked closely with internal departments to meet customer expectations.
  • Won new client contracts from competitors.
  • Built a strong pipeline of future business through relationship development.

Education Sales Manager

OfficeMax Australia
07.2007 - 12.2008
  • Oversaw a team of Account Managers, providing coaching and sales support.
  • Handled client escalations and ensured customer satisfaction.
  • Set team strategies and business plans.
  • Tracked performance and ensured monthly targets were met.
  • Successfully led the sales team with positive mentoring and team development.

Account Manager – Education

OfficeMax Australia
07.2001 - 12.2008
  • Managed 90+ school accounts within a defined territory.
  • Developed new accounts while maintaining existing relationships.
  • Supported clients with product information and complaint resolution.
  • Managed January bookshop setup and operations.
  • Consistently ranked as a top performer in the company.
  • Retained all key accounts during tenure.

Sales Executive / Warehouse & Office Roles

Brooks of Leicester
02.1992 - 01.2000
  • Progressed from warehouse and clerical duties to Sales Executive.
  • Managed corporate accounts and developed new business.
  • Gained diverse experience in purchasing, stock control, and customer service.
  • Left to travel and ultimately settled in Perth, WA, where I became an Australian citizen.

Skills

  • Strategic Sales & Business Development
  • Client Relationship Management
  • Territory Management
  • Contract Negotiation & Retention
  • Communication & Stakeholder Engagement
  • Problem Solving & Decision Making
  • Team Leadership & Mentoring
  • Strong IT & System Proficiency

Timeline

Education Account Manager

Campion Education
06.2010 - Current

Education Business Development Manager

OfficeMax Australia
01.2009 - 04.2010

Education Sales Manager

OfficeMax Australia
07.2007 - 12.2008

Account Manager – Education

OfficeMax Australia
07.2001 - 12.2008

Sales Executive / Warehouse & Office Roles

Brooks of Leicester
02.1992 - 01.2000

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Mark Fieldstaff-Hughes