Mark Fitzsimmons

• Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
• Prepared raw materials for cooking by cutting vegetables and preparing dough.
• Wiped down counters and food prep stations using bleach and clean cloths.
• Used pizza cutter to slice pizzas according to size and customer specifications.
• Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.

• Served as main point-of-contact for employee payroll and benefits enquiries, clarifying enrollment periods and wage discrepancies.
• Supported end-to-end payroll for high-volume headcounts, processing accurately and efficiently.
• Monitored payroll queries for repeat issues, logging precisely to enable process improvements.

• Greeted customers and helped with product questions, selections, and purchases.
• Helped customers complete purchases, locate items, and join reward programs.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

• Lead roofer on smaller residential properties
• Responsible for measuring up properties to precisely determine the required materials.
• Very personable with the owners of the property giving them an outline of the work taking place and the timeline
• Cut sheets to fit the property, lay the sheets and install the guttering. Each property was unique and came with its own problems to overcome.

As part of my stay in Australia in order to extend my visa by 1 year I had to complete 13 weeks of consecutive work in a regional area of Australia.

This work consisted of picking watermelons, pineapples and planting sweet potatoes. The work was difficult and not very for filling but it was required to extend my stay in Australia. It was a long, tiring and strange experience that I can now look back on very fondly knowing the countless characters I meet and seeing a part of the world I may have never known.

• General labouring duties; demolition, trench digging, patching, carrying materials and site clean up
• Huge amount of experience working will all tradesmen such as carpentry, plumbing, bricklaying, stone masonry, general labouring skills and most notably roofing.
• Long hours with high concentration required at all times of the day to ensure a safe working environment and working effectively and efficiently.

• An experienced and qualified payroll administrator. I am able to work to tight monthly/weekly deadlines to produce error-free payroll functions for organizations big and small.
• I have experience reporting to a finance director as well as providing outsourced payroll functions for smaller enterprises.
• I am well-versed in processing holiday, sick and maternity pay as well as working out expense claims accurately. I have also gained experience dealing with P45s, other tax forms and when they need to be issued.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Adeptly handled 10+ of inbound calls per day, helping the clients with their concerns and problems
• Supported Lead payroll administrator in improving operations and resolving issues to deliver top-notch customer service.
• Extensive knowledge of QTAC Payroll system, with 3 months of SAGE experience

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Adeptly handled 200 of inbound calls per day, booking over 100 appointments a day.
• Supported the project manager in improving operations and resolving issues to deliver top-notch customer service.

• Created excellent pizzas from scratch, was involved in all aspects of creating and delivering the pizza
• General cleaning and housekeeping duties.
• Prepping the ingredients into appropriate amounts