Mark Fitzsimons
Perth,Australia
Summary
Self-motivated Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Manager
El Questro
Kununurra , WA
06.2024 - Current
- Developed and enforced quality standards through the implementation of operational procedures.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Spearheaded implementation of short-term and long-term strategies to achieve business plan and profitability goals, effectively directing day-to-day operations.
Venue Manager
Night-Owl Hospitality
Perth, Western Australia
02.2024 - 06.2024
- Developed relationships with clients to ensure satisfaction and repeat business.
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
- Established service standards while monitoring performance against those standards in order to maximize customer experience.
- Created budgets for each event based on estimated costs of food, beverages, staffing.
- Scheduled maintenance activities for the facility to maintain its condition and appearance.
- Performed administrative tasks related to event planning such as preparing invoices or tracking expenses.
- Oversaw events hosted for average of 600 people and assisted with crowd control.
General Manager, Slevins Gastro Pub, Meath
Slevins Gastro Pub
Meath
09.2021 - 11.2023
- Took over Slevins during the pandemic with the current owners and turned into a Gastro pub and destination venue, with a strong focus on food, cocktails, and event space business
- Built a great young and highly trained team with local staff from the community
- Quickly became the heart of village, a family friendly venue with the ability to host sports, live music and other entertainment night
- I built Slevin's from the ground up, from designing the bar layouts, picking the lighting, furniture, menus, staff and growing the business year on year by 15% after reopening.
General Manager, Paddy Reilly's Irish Pub, Basel
Paddy Reilly's Irish Pub
Basel
03.2019 - 08.2021
- One of the busiest Pubs/Clubs in Basel, with sister pubs in Zurich and Fribourg
- Supervising all three in terms of operations management while being based in Basel
- Having grown the club here to a successful late night venue with revenue in excess of 100k+ a week
- Financial reporting based on conducted stock takes, ordering stock and wage allocation.
General Manager and Operations, Ma Nolans, Cannes
Ma Nolans
Cannes
03.2018 - 03.2019
- Financial reporting based on conducted stock takes, ordering stock and wage allocation
- Supervising and organizing of maintenance
- Managing supervisory team, bar/waitron team and cleaning team
- Handling rostering-Responsible for 42 staff members including supervisors, bar staff, waiters and cleaners
- Liaising with supplier& reps on new product lines & introducing trends that would be beneficial for the business
- Maintaining, implementing and revising H&S protocols.
Site Construction Manager, Press Up Entertainment Group County, Dublin
Press Up Entertainment Group
Dublin
02.2016 - 03.2018
- Responsible for the co-ordination and control of the project from the design stage, through to completion and the handover of the project to the client
- Day to day management of operations on site, ensuring that the project is brought to a successful completion and meets the required time, budget and quality constraints
- Ensuring timely management of any unforeseen delays
- Regular monitoring and liaison with the Contracts Manager/Project Manager on the Master Programme and development of stage/section programmes as required
- Liaise with the Contracts Manager/Project Manager to ensure adequate labour and sub-contract resource is available on site utilizing the agreed agency list
- Carry out tool box briefings to the site teams and sub-contractors
- Plan and efficiently organize the site facilities and logistics, ensuring all equipment on site is fit for purpose and only operated by appropriately trained staff
- Fulfill the role of Temporary Works Co-Ordinator on the project
- Requisition all materials, and oversee the deliveries and ensure they are done so in adequate time in line with the construction programme and procurement schedule.
Assistant Operations Manager, Press Up Entertainment Group County, Dublin
Press Up Entertainment Group
Dublin
10.2012 - 10.2014
- Financial reporting based on conducted stock takes, ordering stock and wage allocation
- Supervising and organizing of maintenance
- Managing supervisory team, bar/waitron team and cleaning team
- Handling rostering for several departments, 120 plus members of staff
- Liaising with supplier & reps on new product lines & introducing trends that would be beneficial for the business
- Maintaining, implementing and revising H&S protocols Events management Assistant Operations Manager Press Up Entertainment Group County Dublin, Ireland Conducting stock takes & ordering stock
- Bar management, which included bar shifts and Roster management
- Event Management and organization
- Organizing maintenance for the entire building, which includes 52 hotel rooms, a nightclub, a restaurant and late night bar
- Liaised with suppliers, event coordinators and entertainers
- General customer care and filling in gaps in each department.
Warehouse Operations Manager, Uniboard Ltd, Dublin
Uniboard Ltd
Dublin
09.2000 - 09.2012
- Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals
- Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping
- Train and manage a warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals
- Oversee daily operations, while controlling and managing inventory and logistics
- Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met
- Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.
Bar Manager, The Dubliner, Cape Town, South Africa
The Dubliner
Cape Town, South Africa
- Conducting stock takes & ordering stock
- Event Management and organization
- Human resource management and Roster management
- Responsible for 35 staff members including security, bar staff, waiters & cleaners
- Liaised with suppliers, event coordinators and entertainers
- General customer care and acting as a brand ambassador.
Education
Bachelor of Architecture -
Technological University of Dublin
01.2012
Skills
- Customer Satisfaction
- Hospitality
- Troubleshooting
- Problem Solving
- Customer Service
- Project Management
- Microsoft Excel
- Inventory Management
- Procurement
- Operations Management
- Event Management
- Warehouse Operations
Certification
- White Card
- Confined Spaces and Gas
- Working at Heights
- Forklift HRL
- First AID
- Working with Children
References
References available upon request.
Timeline
Operations Manager
El Questro
06.2024 - Current
Venue Manager
Night-Owl Hospitality
02.2024 - 06.2024
General Manager, Slevins Gastro Pub, Meath
Slevins Gastro Pub
09.2021 - 11.2023
General Manager, Paddy Reilly's Irish Pub, Basel
Paddy Reilly's Irish Pub
03.2019 - 08.2021
General Manager and Operations, Ma Nolans, Cannes
Ma Nolans
03.2018 - 03.2019
Site Construction Manager, Press Up Entertainment Group County, Dublin
Press Up Entertainment Group
02.2016 - 03.2018
Assistant Operations Manager, Press Up Entertainment Group County, Dublin
Press Up Entertainment Group
10.2012 - 10.2014
Warehouse Operations Manager, Uniboard Ltd, Dublin
Uniboard Ltd
09.2000 - 09.2012
Bar Manager, The Dubliner, Cape Town, South Africa
The Dubliner
Bachelor of Architecture -
Technological University of Dublin
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