Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Mark Franklin

Summary

Dedicated kitchenhand and counterhand with experience in cafés and restaurants, seeking a role to contribute to a dynamic team. Skilled in food preparation, beverage service, operating kitchen equipment, and cash handling. Known for maintaining cleanliness and efficiency in fast-paced environments. Friendly and attentive to customer needs, with a proven ability to ensure smooth kitchen and front-of-house operations. Quick learner, detail-oriented, and ready to continue developing skills in the hospitality industry.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Kitchen Hand

Rockingham Navy Club
01.2020 - Current
  • Assisted in food preparation and cooking tasks in a busy kitchen environment
  • Maintained cleanliness and hygiene in food preparation and storage areas
  • Followed health and safety guidelines for food handling and kitchen operations
  • Prepared ingredients such as chopping vegetables, portioning meats, and measuring ingredients
  • Operated kitchen equipment like ovens, grills, and mixers safely and efficiently
  • Assisted chefs in plating dishes and ensuring timely service
  • Handled dishwashing and kitchen cleaning duties
  • Worked well as part of a team in a fast-paced kitchen setting

Night Manager

Subway
04.2005 - 01.2015
  • Managed night shift operations, overseeing staff and ensuring smooth restaurant performance.
  • Handled cash management, balancing registers and preparing deposits at the end of shifts.
  • Trained and supported staff, improving their skills in food prep, customer service, and cleanliness.
  • Ensured safety and compliance, keeping the restaurant clean and safe for customers and staff.
  • Resolved customer issues, providing excellent service and ensuring customer satisfaction.
  • Created staff schedules, making sure shifts were covered and well-coordinated.
  • Collaborated with day managers to improve overall restaurant operations.

Support Worker

Perth Home Care Services
04.2013 - 10.2014
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.

Disability Support Worker

Nulsen
08.2011 - 02.2013
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.

Optical Mechanic

OPSM
01.1995 - 01.2002
  • Assembled and repaired prescription glasses with precision
  • Cut, edged, and fitted lenses into frames using specialized equipment
  • Conducted quality checks to ensure accuracy of lens prescriptions
  • Adjusted and repaired frames for customer comfort and fit
  • Maintained and cleaned optical equipment regularly
  • Assisted in managing stock of lenses, frames, and optical supplies
  • Provided support to optometrists and staff with technical optical tasks
  • Ensured compliance with safety and industry standards in all optical work

Customer Service / Kitchenhand

Belmont Oasis
01.1999 - 11.2001
  • Prepared fast food items efficiently in a busy café environment
  • Made cappuccinos and other specialty coffees to order
  • Operated hotplate for cooking burgers and toasted sandwiches
  • Made up float for the cash register and balanced daily takings
  • Handled banking duties, ensuring accurate deposits
  • Opened and locked up the café, ensuring security procedures were followed
  • Managed the café independently while the owner was away, overseeing operations and staff
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.

Counter / Kitchenhand

Café Viva
09.2000 - 11.2000
  • Greeted customers, took orders, and handled cash or card payments
  • Prepared and served beverages like coffee, tea, and soft drinks
  • Assisted with food preparation, including sandwiches, salads, and other light meals
  • Maintained a clean and organized counter and dining area
  • Provided excellent customer service with a friendly and welcoming attitude
  • Managed takeaway orders and ensured accuracy before handing to customers
  • Helped in the kitchen with dishwashing and basic food prep tasks
  • Ensured compliance with food safety and hygiene standards

Education

Customer Service Skills -

Cannington College of TAFE
01.2000

Certificate of Pre-vocational Studies - Metals & Engineering

01.1999

Certificate of Trade Studies - Optical Mechanic

Mt Lawley College of TAFE
01.1997

Optical Mechanic - Apprentice

OPSM
01.1994

Apprentice Optical Mechanic -

01.1993

Lesmurdie Senior High School - Year 10

01.1989

Skills

  • Excellent customer service skills
  • Competent in use of cash registers
  • Food & beverage preparation
  • Ordering of stock
  • Ability to work unsupervised and use initiative
  • Completely reliable
  • Motivated

References

Ronie Grant, Rockingham Navy Club, 0412 073 277, Ken Pember, 9591 1450

Certification

Certificate 3 in Community Services

Timeline

Kitchen Hand

Rockingham Navy Club
01.2020 - Current

Support Worker

Perth Home Care Services
04.2013 - 10.2014

Disability Support Worker

Nulsen
08.2011 - 02.2013

Night Manager

Subway
04.2005 - 01.2015

Counter / Kitchenhand

Café Viva
09.2000 - 11.2000

Customer Service / Kitchenhand

Belmont Oasis
01.1999 - 11.2001

Optical Mechanic

OPSM
01.1995 - 01.2002

Certificate of Pre-vocational Studies - Metals & Engineering

Certificate of Trade Studies - Optical Mechanic

Mt Lawley College of TAFE

Optical Mechanic - Apprentice

OPSM

Apprentice Optical Mechanic -

Lesmurdie Senior High School - Year 10

Customer Service Skills -

Cannington College of TAFE

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Mark Franklin