Mark Gemayell

i casually worked for a variety of differnet Registered Training Organisations (RTOs) in New South Wales (NSW) which typically involved responsibilities related to education, training, and compliance in which i myself was part of.

This is just some of the common duties i had as mentioned below.

1. **Curriculum Development:** Develop training programs and curricula that align with industry standards and regulatory requirements.

2. **Training Delivery:** Facilitate training sessions, workshops, and classes for a wide range of learners, ensuring the effective transfer of knowledge and skills.

3. **Assessment and Evaluation:** Design assessment tools and methodologies to evaluate learner progress and competency. Administer assessments and provide feedback.

4. **Compliance and Regulatory Adherence:** Stay up-to-date with RTO regulations and ensure that training programs comply with the standards set by the Australian Skills Quality Authority (ASQA) and other relevant bodies.

5. **Student Support:** Provide guidance and support to students, addressing their learning needs, concerns, and queries.

6. **Quality Assurance:** Implement quality assurance processes to maintain high training standards and address areas for improvement.

7. **Resource Development:** Create educational materials, such as training manuals, presentations, and online resources.

8. **Record Keeping:** Maintain accurate records of student attendance, assessments, and training activities to demonstrate compliance with regulatory requirements.

9. **Industry Engagement:** Establish and maintain relationships with industry partners to ensure training programs remain relevant and align with industry needs.

10. **Continuous Improvement:** Continuously review and update training programs to reflect changes in industry practices and regulations.

11. **Internal Auditing:** Conduct internal audits to monitor and improve RTO operations, ensuring alignment with regulatory standards.

12. **Professional Development:** Stay informed about changes in education and training practices, regulations, and industry standards through ongoing professional development.

13. **Reporting:** Prepare reports and documentation required for ASQA audits and other regulatory compliance checks.

14. **Administration:** Handle administrative tasks related to student enrollment, certification, and compliance documentation.

15. **Team Collaboration:** Collaborate with colleagues, trainers, and support staff to ensure efficient and effective operations.

Your specific duties may vary based on the type of training organization, the courses offered, and your role within the RTO. These duties reflect the general responsibilities associated with working in RTOs in NSW.

Currently i own and operate and am active in the following duties mentioned . 

Real Estate Agent:**
- I Assist clients in buying, selling, and renting properties.
- I Conduct market research and property valuations.
- I Prepare and present property listings and contracts.
- I Negotiate offers and facilitate property transactions.
- I Provide guidance on real estate laws and regulations.


**Strata Agent Manager:**
- I Manage strata properties, overseeing finances and maintenance.
- I Arrange and attend strata meetings.
- I Ensure compliance with strata laws and regulations.
- I Handle conflict resolution among strata property owners.
- I Administer budgets and financial records.


**Stock and Station Agent:**
- I Market and sell rural and agricultural properties.
- I Evaluate property values and livestock.
- I Coordinate livestock auctions and sales.
- I Provide advisory services to farmers and landowners.
- I Manage paperwork and legal aspects of transactions.


**Security Guard Services:**
- I Conduct security patrols to protect property and assets on my client sites.
- i Monitor surveillance systems and respond to alarms.
- i Enforce access control and security protocols.
- I Maintain incident reports and communicate with law enforcement.
- I Provide a visible security presence to deter unauthorized activities.


**Mobile Patrol Officer:**
- I Conduct mobile security patrols of various locations.
- I Respond to alarms and security breaches.
- I Document and report any security incidents.
- I Ensure the safety of premises during off-hours.
- I Collaborate with law enforcement and other security personnel.


**Building and Construction Manager:**
- I Plan and oversee construction projects.
- I Manage project budgets, schedules, and resources.
- I Coordinate with contractors, architects, and subcontractors.
- I Ensure compliance with safety and building codes.
- I Resolve construction-related issues and conflicts.


**Logistics Manager for Warehousing and Logistics:**
- I Supervise warehouse operations and inventory management.
- I Plan and optimize logistics and distribution processes.
- I Monitor transportation, shipping, and supply chain activities.
- I Coordinate with suppliers and logistics partners.
- I Ensure efficient and cost-effective logistics operations.


**Safe Work Officer:**
- I Develop and implement workplace safety policies and procedures.
- I Conduct safety inspections and risk assessments.
- I Provide safety training and awareness programs.
- I Investigate workplace incidents and accidents.
- I Ensure compliance with safety regulations.


**Customer Service Manager:**
- I Oversee customer service teams and operations.
- I Handle customer inquiries, complaints, and requests.
- I Develop and implement customer service standards.
- I Train and mentor customer service staff.
- I Analyze customer feedback to improve service quality.


**Recruitment Account Manager:**
- I Build and maintain client relationships.
- I Identify and source qualified candidates for job placements.
- I Conduct interviews, assessments, and reference checks.
- I Negotiate employment contracts and terms.
- I Ensure a high level of client and candidate satisfaction.


**Head Office Executive:**
- I Provide leadership and strategic direction to the organization.
- I Develop and implement corporate policies and initiatives.
- I Oversee multiple departments and functional areas.
- I Manage budgeting, financial planning, and performance goals.

**Self-employed Owner of Various Businesses:**
- I Manage day-to-day operations of multiple businesses.
- I Develop business plans, budgets, and financial strategies.
- I Market products or services and attract customers.
- I Hire and oversee employees and manage resources.
- I Ensure legal compliance and business growth across ventures.

I have gained the following attributes, 

*Diverse Industry Expertise:** Extensive experience in security services, real estate, strata management, training and development, recruitment, and more, showcasing adaptability across various professional domains.

2. **Government and Private Sector Experience:** Proven success in both private and government sectors, demonstrating the ability to navigate distinct working environments.

3. **Security Leadership:** Strong leadership and management skills in security services, ensuring the safety and protection of assets and personnel.

4. **Strategic Real Estate Management:** Proficiency in real estate and property management, including revenue optimization, contract negotiations, and compliance with property laws.

5. **Conflict Resolution:** Adept at conflict resolution, whether in strata services, workplace settings, or customer service, leading to improved client satisfaction and harmonious environments.

6. **Workplace Safety Expertise:** Extensive knowledge in promoting safe work practices, contributing to a significant reduction in accidents and fostering a culture of safety within organizations.

7. **Talent Acquisition Success:** A track record of identifying and selecting top talent in the recruitment field, enhancing organizations by attracting and retaining exceptional employees.

8. **Leadership and Project Management:** Proven leadership in various roles, including managing building and construction projects, as well as overseeing logistics and warehousing operations.

9. **Compliance and Regulations:** Thorough understanding of government regulations and compliance, particularly in the areas of security and property management.

10. **Customer Service Excellence:** Demonstrated proficiency in managing customer service teams, handling inquiries, and enhancing customer satisfaction.

11. **Executive Leadership:** Experience in senior leadership roles and managing head office operations, indicating a capacity for strategic thinking and decision-making.

12. **Entrepreneurial Spirit:** Experience as a self-employed owner of various businesses, highlighting entrepreneurial skills and a drive for business growth.

These highlights provide a concise overview of your valuable skills and experiences, demonstrating your potential contribution to a wide range of employers. When communicating with potential employers, you can expand on these highlights based on the specific job requirements and how your background aligns with their needs.

• Certifcate IV ( TAE40110 ) Work Place Training and Assessment
• Certificate IV ( PRS40103 ) Security and Risk Management Certificate IV in Occupational Health & Safety - WHS and OH/S Current Security Industry License Expiry 2023
• NSW Real Estate Full License 2015
• Current Australian - HR - NSW Drivers License, Expiry 2023
• Experienced both in Automatic and Manual Motor Vehicles.
• Certificates in Building - Trades
• Strata Agent - and Stock and Station Agent
• Private Investigation License and Debt Collection License
• Current and Certified Building Certificates - Property Developer
• NSW Police Approved Firearms Course - 2000-2006
• Forklift License / Customer Service Completed Program Certificate Customer Service Awards for Excellence
• HR ( HIGH RIGID ) TRUCK LICENSE / High Distinction Awards WH/ S - White card , Green card, Blue Card. Senior Apply First Aid, Exp 2023 - Certificate IV RSA and RCG Certificates - 2018
• Computer I.T. Certificate IV in Computers / Australian Boat License