- I enjoy cooking for friends and family gatherings
- Growing herbs, vegetables, or fruits in home gardens
- Camping
- Kayaking
- Volunteering with youth sports programs as a Coach for Jr Soccer
- I participate in a variety of outdoor recreational activities
- Active member at Cairns Target shooting club, regularly competing in pistol competitions
- DIY and Home Improvement
- I like working with my hands and fixing things
- Woodworking
Mark Gladwell
Cairns,QLD
Summary
Accomplished Supervisor with a proven track record at Big Boyz Binz, enhancing team efficiency and customer satisfaction through expert leadership and problem-solving skills. Skilled in safe driving practices and team development, consistently drive product and service improvements, achieving significant operational excellence without exceeding a numerical percentage. Dependable and goal-oriented, excel in fast-paced environments, prioritising safety and quality.
Overview
32
32
years of professional experience
Work History
Supervisor of Operations
Big Boyz Binz
02.2009 - Current
- Managed approximately 50 incoming calls and emails per day from customers
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Performed routine inspections of work areas, promptly addressing any issues or hazards that arose during daily operations.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
Supervisor of Transport Division / HC Driver
Hedley Project Services
01.1997 - 02.2009
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Co-ordination, allocation and transportation of heavy machinery to job sites and interstate including: Cranes, Trucks, EWP, knuckle booms, Backhoes, excavators, roller, shipping containers etc.
- Loading and unloading heavy machinery to transport to job sites and interstate.
- Ensure all OH&S policies and procedures concerning the load restraint are met to the highest standards.
- Vast experience in the use of Overhead gantry, forklift, Truck mounted Hiab.
- Clean driving record interstate as well as local. Adhering to log book regulations.
- Extended knowledge in the use of dropdeck and extendable trailers.
- Verify adherence to regulations among transport staff and contractors.
- Complete necessary OH&S paperwork
- Risk assessments
- Incident reports
- Job safety analysis
Exploration Drillers Assistant/Heavy Truck Driver
Grimwood Davies Exploration Drillers
03.1996 - 01.1997
- Site specific navigation to coordinates for drill holes at varying degrees and depths
- Adhere to strict OH&S practices
- Compliance and use with all PPE
- Radio communication (for position identification while blasting is in progress)
- Participated in regular OH&S training as required by the mine site.
- Mixed chemicals in accordance with Material Safety Data Sheets
- Stock control of chemicals
- Carried out pre start checks on all machinery
- Inspect sites for Hazards prior to start up
- Carried out general field operations
- The supply of correct lengths or drill rods
- Cleaned and greased drill rod threads ready for use
- Monitor the supply of drill bits, cores lifter, consumables etc.
- Inform driller of any shortages
- Operation of high pressure equipment including, Air pumps, water pumps, and the removal of waste
- Maintained all vehicles ion a clean and tidy condition inside and out
- Carried out basic maintenance on equipment as required
- Taking product samples to specific guidelines
- Operate in a remote location camp environment for weeks at a time
- Operate heavy vehicles in rugged terrain ( sandy and muddy environment)
Assistant Manager Taxi Driver
Black and White Taxis
04.1993 - 03.1996
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Handled upkeep for taxi, added fuels, cleaned exterior, and sprayed out interior.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
- Maintaining and overseeing the smooth running of 12 vehicles, with full managerial control during managers absence
Education
High School Diploma -
Gymea High
Sydney, NSWSkills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Training and mentoring
- Staff management
- Goal oriented
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Dependable and reliable
- HC License
- PWC/ Boat licence
- Open Motorbike Licence
- A, B & H Firearm Licence
Interests
Timeline
Supervisor of Operations
Big Boyz Binz
02.2009 - Current
Supervisor of Transport Division / HC Driver
Hedley Project Services
01.1997 - 02.2009
Exploration Drillers Assistant/Heavy Truck Driver
Grimwood Davies Exploration Drillers
03.1996 - 01.1997
Assistant Manager Taxi Driver
Black and White Taxis
04.1993 - 03.1996
High School Diploma -
Gymea High
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