Mark Gorfunkel
Melbourne,Australia
Summary
Experienced professional in hospitality and security sectors with a strong passion for aviation. Demonstrated expertise in team management and maintaining high safety standards. Committed to delivering exceptional service and operational excellence.
Overview
12
12
years of professional experience
Work History
Waiter
The 400 Gradi at Crown Casino
Melbourne, VIC
07.2020 - 11.2025
- Took orders from patrons accurately and efficiently.
Control Room Operator
Securitas
Melbourne, VIC
04.2024 - 07.2025
- Responded quickly to alarms and system failures, taking appropriate action to resolve them promptly.
- Reviewed video footage captured by surveillance cameras for evidence-gathering purposes.
- Dispatched personnel for routine patrols of the premises and grounds as needed.
- Responded quickly to emergency situations, including medical emergencies, fire, or burglary.
- Trained new personnel in security procedures or security equipment.
Restaurant Supervisor
Sanctuary Lounge
Melbourne, VIC
02.2023 - 11.2023
- Coordinated catering services for special events such as weddings or corporate functions.
- Monitored inventory levels, ordering supplies as needed.
- Trained new employees on restaurant policies and procedures.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Maximized service levels through hands-on leadership.
All Rounder
The Brook Point Cook
Melbourne, VIC
01.2022 - 11.2022
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Assisted in setting up the bar for service shift.
Cocktail Bartender
The Park Hotel
Melbourne, VIC
01.2021 - 12.2021
- Greeted customers and provided friendly, attentive service.
- Organized the bar area by stocking beer, wine, spirits, mixers, ice, garnishes in an efficient manner.
Audio for Channel 31
Jam TV
Melbourne, VIC
10.2019 - 10.2019
Audio Director, Cameraman and Vision Mixer
Jam TV
Melbourne, VIC
07.2019 - 07.2019
Event Bartender
Grand Prix 2019
Melbourne, VIC
02.2019 - 02.2019
- Kept track of inventory levels and placed orders when necessary.
- Prepared alcoholic beverages according to recipes
Trainee
Geelong Gliding Club
Melbourne, VIC
02.2014 - 01.2015
- Maintained communication with air traffic control
- Learned aerotow and winch launch operations.
- Executed landings and takeoffs.
- Learned basic aerobatics.
Education
Cert IV - Screen and Media
RMIT University
01.2022
Bachelors of Music -
JMC Academy
01.2019
Hospitality Cert III -
Point Cook Senior Secondary College
01.2018
Flight Training
Air Force Cadets
Melbourne, VIC10-2016
Russian Language Support School
Melbourne, VIC07-2015
Skills
- Social skills
- Problem solving
- Conflict resolution
- Team management
- Bartending skills (cocktails, beer, wine, spirits)
- Customer service
- Speak Russian
- Software skills (Photoshop, Internet, email, Google, Microsoft, alarm monitoring software)
- Proficient at staying calm in highly stressful situations
- Situational awareness
- Single-engine aircraft & Glider operation
- Attention to detail
References
References available upon request
AVAILABILITY
Everyday
Timeline
Control Room Operator
Securitas
04.2024 - 07.2025
Restaurant Supervisor
Sanctuary Lounge
02.2023 - 11.2023
All Rounder
The Brook Point Cook
01.2022 - 11.2022
Cocktail Bartender
The Park Hotel
01.2021 - 12.2021
Waiter
The 400 Gradi at Crown Casino
07.2020 - 11.2025
Audio for Channel 31
Jam TV
10.2019 - 10.2019
Audio Director, Cameraman and Vision Mixer
Jam TV
07.2019 - 07.2019
Event Bartender
Grand Prix 2019
02.2019 - 02.2019
Trainee
Geelong Gliding Club
02.2014 - 01.2015
Cert IV - Screen and Media
RMIT University
Bachelors of Music -
JMC Academy
Hospitality Cert III -
Point Cook Senior Secondary College
Flight Training
Air Force Cadets
Russian Language Support School
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