Summary
Overview
Work History
Education
Skills
Timeline
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Mark Grady

Brisbane,QLD

Summary

Signage Department Manager with expertise in workflow optimization and team communication. Implemented safety protocols and conducted staff training, resulting in increased operational efficiency and customer satisfaction. Dedicated to creating a collaborative work environment.

Overview

9
9
years of professional experience

Work History

Signage Department Manager

Kestrel Manufacturing
Melbourne, Vic
07.2016 - 08.2025
  • Managed daily operations of department to ensure smooth workflow.
  • Facilitated communication between departments to improve collaboration.
  • Addressed employee inquiries and provided support as required.
  • Organized departmental meetings to discuss updates and goals.
  • Implemented safety protocols to maintain a safe work environment.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Followed safety protocols and company processes and procedures.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Worked closely with sales associates to complete tasks.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.

Education

Bachelor of Arts - Multi Media Arts Production

SAE / MIDDLESEX UNIVERSITY
Sydney, NSW
01-2001

Skills

  • Operational management
  • Safety compliance
  • Staff training
  • Workflow optimization
  • Conflict resolution
  • Customer service
  • Adaptability and flexibility
  • Systems and software expertise

Timeline

Signage Department Manager

Kestrel Manufacturing
07.2016 - 08.2025

Bachelor of Arts - Multi Media Arts Production

SAE / MIDDLESEX UNIVERSITY

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Mark Grady