Mark Guirguis
Donvale,VIC
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tutor
Top Score Education
03.2024 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
Pharmacy Assistant
Priceline Pharmacy
04.2021 - 10.2024
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Kept pharmacy counter and related areas clean, neat and organized.
- Merchandised over-the-counter goods and rotated stock.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
Team Member
Schnitz
04.2021 - 07.2023
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- ·Teaching customers how to apply for the loyalty program and signing them up.
Education
Physiotherapy
Federation University Australia
VIC11-2027
Skills
- Collaboration and Teamwork
- Problem-solving skills
- Team Collaboration
- Customer Service Satisfaction
Languages
Arabic
Native or Bilingual
Certification
CPR & First-Aid
Sports Trainer Level 1 Certificate (2024)
Timeline
Tutor
Top Score Education
03.2024 - Current
Pharmacy Assistant
Priceline Pharmacy
04.2021 - 10.2024
Team Member
Schnitz
04.2021 - 07.2023
CPR & First-Aid
Sports Trainer Level 1 Certificate (2024)
Physiotherapy
Federation University Australia
Similar Profiles
ALEX BUICIUCALEX BUICIUC
Physics/Math Teacher at Score At The TopPhysics/Math Teacher at Score At The Top
Jimmy ShumJimmy Shum
Tutor at Top One A Plus Education CentreTutor at Top One A Plus Education Centre
Bethany L. RoobolBethany L. Roobol
Bartender at The Score Restaurant & Sports BarBartender at The Score Restaurant & Sports Bar