Mark Gwyther
Melbourne,Victoria
Summary
Dynamic Assistant Store Manager at BWS with a proven track record in regulatory compliance and exceptional customer service. Expert in hiring and training staff, ensuring safety management, and enhancing store professionalism. Successfully resolved customer complaints, fostering a positive shopping experience and maintaining high standards in inventory management.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
BWS
Melbourne, Victoria
04.2007 - Current
- Delivered comprehensive training on company policies and procedures to new employees.
- Ensured compliance with safety regulations throughout store premises.
- Oversaw daily cash handling processes, promptly reconciling discrepancies.
- Conducted regular walk-throughs to identify and resolve issues impacting store professionalism.
- Addressed customer complaints by listening empathetically, recording details, and providing solutions.
Education
High School Diploma -
Trinity Grammar School
Melbourne, VIC01-2006
Skills
- Inventory management
- Hiring and training
- Regulatory compliance
- Customer service
- Safety management
- Inventory counting
- Incident reports
Timeline
Assistant Store Manager
BWS
04.2007 - Current
High School Diploma -
Trinity Grammar School
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