Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Mark Hall

Sydney,NSW

Summary

A dependable professional minded person with experience in dynamic, high-performance environments. Over 2 decade of experience working in solo shifts, very self motivated. Skilled at communicating to people in a polite and professional manner. maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Very sensitive to people's individual concerns and needs, a very empathetic nature. Worked in both retail for a long time, and in a very demanding factory setting, so I am used to and conditioned to the requirements, attitudes towards customers and the responsibilities of both disciplines.

I have received both Pfizer vaccinations

Overview

26
26
years of professional experience

Work History

Food Preparation Worker

Socrates Distributors
11.2021 - 11.2022
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Checked inventory and selected products from specific locations based upon availability.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.


  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Minimized waste and reduced volume of packaging materials used to prepare shipments.
  • Directed weekly product cycle counts and corrected errors in warehouse inventory system.
  • Printed labels, packaged boxes and loaded into outbound containers.
  • Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
  • Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
  • Collected food and drink products from shelves to fill orders, carefully operating lifting equipment and maintaining accuracy.
  • Kept detailed records of inventories, resulting in increased order accuracy.

Retail Staff

Halfback Books And Records
01.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.

Retail Staff

Halfback Books And Records
03.2006 - 08.2021

Retail Staff

Halfback Books And Records Dee Why
01.2004 - 02.2005

Sales Assistant Team Member

Lastgasp Art Laboritories
01.2015 - 01.2020
  • Answering worldwide questions about business policies and addressed customer enquiries.
  • Help with feedback on design and playing performance of the instruments.
  • Recorded video and audio demonstrations of the company's instruments for worldwide view.

Case Maker

Blueberry Ash
08.2008 - 12.2008
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Retail Assistant

Angus & Robertson
02.2008 - 07.2008
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.

Bachelor of Composition

Sydney Conservatorium Of Music
01.2004 - 12.2006

Water and Electrical Meter Reader

FieldForce
01.2007 - 11.2007
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Video Store Clerk

Vale Video
01.1998 - 01.2004
  • Managed multiple tasks in high-volume environment.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
  • Carried out day-day-day duties accurately and efficiently.

Education

SITHFAB021 Provide Responsible Service of Alcohol

Edway Training Pty Ltd
Suite 1.05, Level 1, 3 Bowen Crescent, Melbourne
07.2023

Diploma in TESOL - Teaching English As A Second Language

International House Sydney City
Sydney, NSW
03.2017

Bachelor of Composition - Music Theory And Composition

Sydney Conservatorium of Music
Sydney, NSW
12.2006

High School Diploma -

St Pius X
Chatswood NSW
11.1997

Skills

  • Store opening and closing
  • Sales expertise
  • Great communication skills
  • Product promotions
  • Product and service sales
  • Cash Handling
  • Point of sale operation
  • Sales trends
  • Till counting
  • Stocking and replenishing
  • Reading comprehension
  • Interpersonal Communication
  • Teamwork
  • Planning and Coordination
  • Multitasking abilities
  • Staging and Sorting
  • Customer Order Fulfillment
  • Effective Prioritization
  • Inventory Accuracy
  • Active Listening and Communication
  • Food Storage
  • Inventory Records
  • Checking Paperwork
  • Inventory Checks
  • Picking and Processing
  • Wrapping and Boxing

references

Hirofumi Uchino

Company: Lastgasp Art Laboratories

Owner and manufacturer of musical equipment sold worldwide.

I work as a casual assistant with Hirofumi. My duties include Working with VIP clients who speak english. Testing new products and doing product samples and demonstrations.

Ph: 0424403040 (please leave a message, and Hirofumi will get back to you as soon as possible)

Simon Byron

Company: Simon Byron Jewellery

Owner and operator of a company that makes custom jewellery and does repairs on existing pieces.

We have worked together in the same building for a decade. I have created advertising material for Simon's business.

(02) 9981 6644









Timeline

Retail Staff

Halfback Books And Records
01.2023 - Current

Food Preparation Worker

Socrates Distributors
11.2021 - 11.2022

Sales Assistant Team Member

Lastgasp Art Laboritories
01.2015 - 01.2020

Case Maker

Blueberry Ash
08.2008 - 12.2008

Retail Assistant

Angus & Robertson
02.2008 - 07.2008

Water and Electrical Meter Reader

FieldForce
01.2007 - 11.2007

Retail Staff

Halfback Books And Records
03.2006 - 08.2021

Retail Staff

Halfback Books And Records Dee Why
01.2004 - 02.2005

Bachelor of Composition

Sydney Conservatorium Of Music
01.2004 - 12.2006

Video Store Clerk

Vale Video
01.1998 - 01.2004

SITHFAB021 Provide Responsible Service of Alcohol

Edway Training Pty Ltd

Diploma in TESOL - Teaching English As A Second Language

International House Sydney City

Bachelor of Composition - Music Theory And Composition

Sydney Conservatorium of Music

High School Diploma -

St Pius X
Mark Hall