Mark Hall
Sydney,NSW
Summary
A dependable professional minded person with experience in dynamic, high-performance environments. Over 2 decade of experience working in solo shifts, very self motivated. Skilled at communicating to people in a polite and professional manner. maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Very sensitive to people's individual concerns and needs, a very empathetic nature. Worked in both retail for a long time, and in a very demanding factory setting, so I am used to and conditioned to the requirements, attitudes towards customers and the responsibilities of both disciplines.
I have received both Pfizer vaccinations
Overview
26
26
years of professional experience
Work History
Food Preparation Worker
Socrates Distributors
11.2021 - 11.2022
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Checked inventory and selected products from specific locations based upon availability.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Minimized waste and reduced volume of packaging materials used to prepare shipments.
- Directed weekly product cycle counts and corrected errors in warehouse inventory system.
- Printed labels, packaged boxes and loaded into outbound containers.
- Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
- Collected food and drink products from shelves to fill orders, carefully operating lifting equipment and maintaining accuracy.
- Kept detailed records of inventories, resulting in increased order accuracy.
Retail Staff
Halfback Books And Records
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
Retail Staff
Halfback Books And Records
03.2006 - 08.2021
Retail Staff
Halfback Books And Records Dee Why
01.2004 - 02.2005
Sales Assistant Team Member
Lastgasp Art Laboritories
01.2015 - 01.2020
- Answering worldwide questions about business policies and addressed customer enquiries.
- Help with feedback on design and playing performance of the instruments.
- Recorded video and audio demonstrations of the company's instruments for worldwide view.
Case Maker
Blueberry Ash
08.2008 - 12.2008
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Retail Assistant
Angus & Robertson
02.2008 - 07.2008
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
Bachelor of Composition
Sydney Conservatorium Of Music
01.2004 - 12.2006
Water and Electrical Meter Reader
FieldForce
01.2007 - 11.2007
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Video Store Clerk
Vale Video
01.1998 - 01.2004
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
- Carried out day-day-day duties accurately and efficiently.
Education
SITHFAB021 Provide Responsible Service of Alcohol
Edway Training Pty Ltd
Suite 1.05, Level 1, 3 Bowen Crescent, Melbourne 07.2023
Diploma in TESOL - Teaching English As A Second Language
International House Sydney City
Sydney, NSW03.2017
Bachelor of Composition - Music Theory And Composition
Sydney Conservatorium of Music
Sydney, NSW12.2006
High School Diploma -
St Pius X
Chatswood NSW11.1997
Skills
- Store opening and closing
- Sales expertise
- Great communication skills
- Product promotions
- Product and service sales
- Cash Handling
- Point of sale operation
- Sales trends
- Till counting
- Stocking and replenishing
- Reading comprehension
- Interpersonal Communication
- Teamwork
- Planning and Coordination
- Multitasking abilities
- Staging and Sorting
- Customer Order Fulfillment
- Effective Prioritization
- Inventory Accuracy
- Active Listening and Communication
- Food Storage
- Inventory Records
- Checking Paperwork
- Inventory Checks
- Picking and Processing
- Wrapping and Boxing
references
Hirofumi Uchino
Company: Lastgasp Art Laboratories
Owner and manufacturer of musical equipment sold worldwide.
I work as a casual assistant with Hirofumi. My duties include Working with VIP clients who speak english. Testing new products and doing product samples and demonstrations.
Ph: 0424403040 (please leave a message, and Hirofumi will get back to you as soon as possible)
Simon Byron
Company: Simon Byron Jewellery
Owner and operator of a company that makes custom jewellery and does repairs on existing pieces.
We have worked together in the same building for a decade. I have created advertising material for Simon's business.
(02) 9981 6644
Timeline
Retail Staff
Halfback Books And Records
01.2023 - Current
Food Preparation Worker
Socrates Distributors
11.2021 - 11.2022
Sales Assistant Team Member
Lastgasp Art Laboritories
01.2015 - 01.2020
Case Maker
Blueberry Ash
08.2008 - 12.2008
Retail Assistant
Angus & Robertson
02.2008 - 07.2008
Water and Electrical Meter Reader
FieldForce
01.2007 - 11.2007
Retail Staff
Halfback Books And Records
03.2006 - 08.2021
Retail Staff
Halfback Books And Records Dee Why
01.2004 - 02.2005
Bachelor of Composition
Sydney Conservatorium Of Music
01.2004 - 12.2006
Video Store Clerk
Vale Video
01.1998 - 01.2004
SITHFAB021 Provide Responsible Service of Alcohol
Edway Training Pty Ltd
Diploma in TESOL - Teaching English As A Second Language
International House Sydney City
Bachelor of Composition - Music Theory And Composition
Sydney Conservatorium of Music
High School Diploma -
St Pius X