Mark Hallal

• Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
• Developed relationships and rapport with clients and advisers, resulting in increased customer satisfaction.
• Cross-skilled in Asgard and Panorama as well as up-skilled in outbound emails & Click to Chat.

Service air cylinders & customer service

• Maintained quality assurance and customer satisfaction objectives.
• Executed diagnostics, troubleshooting and evaluations on air cylinders.
• Organized work to meet demanding production goals.
• Completed job reports and logs immediately following service calls.
• Read manuals and manufacturer instructions to install and troubleshoot devices.
• Conducted tests of components and systems to evaluate performance and identify concerns.

• Picked stock according to order sheets and prepared for transport.
• Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
• Received and checked incoming goods for damage and discrepancies with paperwork.
• Restocked shelves and helped customers locate desired items.

• Assisted vendors with prompt and polite support in-person and via telephone.
• Cold call each morning in the office and door knock each afternoon to search for potential vendors/buyers.
• Assist my boss with open homes as well as put signs up around the area in which we would have an open home.

• Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
• Checked packages and merchandise for damage and notified vendors.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
• Helped customers with faulty items that they had purchased.

• Worked to build relationships with customers and built potential for additional sales.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Listened to clients and introduced solutions to satisfy business and personal needs.