Summary
Overview
Work History
Education
Skills
Timeline
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Mark Hand

Mark Hand

St Kilda

Summary

Dynamic and results-oriented operations leader with over 8 years of experience in fleet, logistics, retail, and technology sectors in Australia and Ireland. Demonstrates success in leading multi-site teams, scaling high-volume operations, and implementing data-driven performance enhancements. Proven track record managing teams of over 60 staff in €35M turnover stores at Lidl Ireland, with senior operational roles at Budget and Sixt in Australia focused on fleet coordination and depot efficiency. Recognized for streamlining processes, improving KPIs, and mentoring high-performing teams while fostering collaboration and adaptability to meet evolving business needs.

Overview

8
8
years of professional experience

Work History

Records Keeper

Energy Australia
08.2025 - Current
  • Implemented electronic document management system upgrades as needed, adapting to new software tools and maintaining a current skill set for optimal performance.
  • Boosted team productivity through timely completion of assigned tasks and proactive communication with colleagues.
  • Managed special projects related to archiving historical documents, preserving important company history for future generations'' reference.
  • Reduced misplaced documents by maintaining a well-organized record storage area.

Operations Manager (Flagship)& Fleet Operations Coordinator

Sixt Australia
03.2024 - 05.2025
  • Took ownership of daily fleet operations across 300+ vehicles, including servicing, damage assessment, and real-time repair tracking using CRM and fleet systems.
  • Drove process improvements across the branch, leading to a 20% increase in turnaround time and higher vehicle availability for customers.
  • Standardised a new vehicle handover and inspection process, reducing service bottlenecks and contributing to a measurable lift in customer satisfaction scores.
  • Led team performance tracking with daily operational huddles, reinforcing accountability, safety focus, and alignment to KPIs.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Store Manager & Multi-site Manager (Flagship)

Lidl Ireland
09.2021 - 09.2023
  • Oversaw full operations of two high-volume stores including a flagship store in Dublin, managing 60+ staff and annual turnover exceeding €35M.
  • Managed daily operations, warehouse logistics, compliance, merchandising, and financial KPIs.
  • Managed warehouse teams in Distribution Centres (DC) for one of the four provinces/states of Ireland.
  • Developed and maintained performance dashboards to improve visibility on store metrics.
  • Reduced shrinkage by 18% YoY through a strategic stock control initiative.
  • Created and led a structured internal coaching and progression framework.

Junior Project Manager – Customs & Imports - Supply Chain Department

Lidl Ireland Head Office
10.2020 - 09.2021
  • Took ownership of Lidl Ireland’s Brexit readiness, coordinating the national rollout of new customs processes across inbound supply chain operations.
  • Managed HS classification and documentation for 10,000+ SKUs, ensuring compliance with EU–UK trade regulations and minimising clearance delays.
  • Acted as primary liaison between logistics providers, customs brokers, internal buyers, and compliance teams to align on shipment flow and regulatory updates.
  • Developed SOPs and supported regional training rollout to standardise procedures and ensure national supply chain continuity.

Sales Operations Manager

Triangle Computer Services Ltd.
04.2019 - 09.2020
  • Took ownership of B2B sales strategy and warehouse logistics, managing pipeline generation, quoting, and onboarding for SME and national retail clients including Primark and Dunnes Stores.
  • Increased annual revenue by 30% through strategic account growth, customer-focused consults, and tailored IT/logistics solutions.
  • Introduced reporting frameworks and performance tracking tools to improve forecasting accuracy and pipeline visibility.
  • Collaborated cross-functionally across sales, warehouse, and admin teams to ensure seamless end-to-end service delivery in a multi-channel environment.

Sales Associate

Triangle Computer Services Ltd.
06.2017 - 04.2019
  • Delivered tailored technical support and advice on IT hardware/software solutions for consumer and SME clients, focusing on quick issue resolution and trust-building.
  • Took ownership of device setup, troubleshooting, and warranty coordination, contributing to customer retention and seamless service delivery.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Diploma - Business Management

United Kingdom (GB)
University Of Ulster
01.2023

Diploma - General & Forensic Sciences

Ireland
Tallaght Institute Of Technology Dublin
01.2021

Skills

  • Operations oversight
  • Collaborative leadership
  • Fleet operations coordination
  • KPI analysis and reporting
  • Lean methodology application
  • Proficient in CRM and ERP software
  • Team development and performance
  • Workplace health and safety expertise
  • Customer onboarding and retention
  • Problem-solving
  • Customer service

Timeline

Records Keeper

Energy Australia
08.2025 - Current

Operations Manager (Flagship)& Fleet Operations Coordinator

Sixt Australia
03.2024 - 05.2025

Store Manager & Multi-site Manager (Flagship)

Lidl Ireland
09.2021 - 09.2023

Junior Project Manager – Customs & Imports - Supply Chain Department

Lidl Ireland Head Office
10.2020 - 09.2021

Sales Operations Manager

Triangle Computer Services Ltd.
04.2019 - 09.2020

Sales Associate

Triangle Computer Services Ltd.
06.2017 - 04.2019

Diploma - Business Management

United Kingdom (GB)

Diploma - General & Forensic Sciences

Ireland

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