- I participate in various sports activities for physical activity, camaraderie, and personal growth
- I enjoy cooking for friends and family gatherings
- Passionate about balancing physical health with mental and emotional wellness
- DIY and Home Improvement
- Committed to improving personal fitness through regular participation in Martial Arts
- Strategy Games
- Geocaching
Mark Hedges
Markwood,VIC
Summary
Dynamic leader with a proven track record at Alpine Animal Hospital, adept in customer service and financial management.
Excelled in fostering team collaboration and enhancing operational efficiency.
Skilled in Microsoft Excel and adept at problem-solving.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Professional with strong background in management, adept at optimizing practice operations and improving customer service.
Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs.
Recognized for effective communication, leadership, and problem-solving abilities.
Overview
30
30
years of professional experience
Work History
Practice Manager/Small Business Co-Owner
Alpine Animal Doctors
11.2014 - Current
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw accounting, budgeting, and financial reporting.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Addressed client concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Ordered all office and pharmaceutical supplies and keeping check on inventory levels.
- Oversee the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
Order Selector
Bidvest Food Services
02.2013 - 07.2014
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Supported warehouse organisation efforts by accurately labelling products and placing them in designated storage areas.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
Bar and Gaming Manager
Clayton Bowls Club Inc
03.2004 - 10.2012
- Conducted regular audits of gaming activities, ensuring compliance with regulatory requirements and maintaining accurate records.
- Managed budgets effectively, balancing expenses against revenues while identifying areas for cost reduction without compromising service quality or guest experience.
- Provided ongoing coaching and mentorship for staff members, fostering an environment conducive to professional growth and development.
- Developed comprehensive training programs to ensure staff maintained high levels of expertise in gaming regulations and procedures.
- Assisted in the planning and execution of special events, boosting overall attendance and revenue.
- Evaluated gaming machine performance, optimizing placement and selection for increased profitability.
- Enhanced customer satisfaction by implementing efficient gaming floor management practices.
Bar and Gaming Attendant/Supervisor
Oakleigh RSL
09.1994 - 08.2003
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.
Education
Certificate IV - Veterinary Nursing
GOTAFE
Wangaratta11-2024
Certificate IV - Business Accounting
Moorabbin Tafe
Moorabbin, VIC12-1997
High School Diploma -
Salesian College
Chadstone, VIC12-1994
Skills
- Customer focused
- Time management
- Training and mentoring
- Team building and leadership
- Adherence to high customer service standards
- Complaint resolution
- Problem-solving
- Staff management
- Employee performance
- Payroll administration
- Strong leadership
- Teamwork
Interests
Timeline
Practice Manager/Small Business Co-Owner
Alpine Animal Doctors
11.2014 - Current
Order Selector
Bidvest Food Services
02.2013 - 07.2014
Bar and Gaming Manager
Clayton Bowls Club Inc
03.2004 - 10.2012
Bar and Gaming Attendant/Supervisor
Oakleigh RSL
09.1994 - 08.2003
Certificate IV - Veterinary Nursing
GOTAFE
Certificate IV - Business Accounting
Moorabbin Tafe
High School Diploma -
Salesian College
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