Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Mark Hermosilla

Analyst
Melbourne

Summary

A dynamic individual offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Offering years of experience in various types roles in Credit & Collections Management, Sales and Account Management. A strong collaborative leader who’s driven by determination. I am looking forward to my next opportunity to not only leverage my technical and professional expertise but also to grow and learn in my new role.

Overview

2026
2026
years of professional experience
3
3
years of post-secondary education

Work History

Credit & Collections Analyst

Momentum Energy Hydro Group Pty Ltd
08.2022 - Current
  • Managing the C&I Debt Book of over 6,000 accounts totaling to $55 million debt and a 400 million revenue while ensuring compliance with established policies and procedures.
  • Streamlined Collection process and strategies for increased efficiency and productivity whilst being compliant.
  • Delegation of over 200k for approving payment arrangements/extension.
  • Enhanced Business cash flow revenue by collection of the debt in a timely manner and resolving any B2B issues that can occur with onboarding and servicing the accounts.
  • Managing the C&I credit inbox on a daily basis.
  • Generating Reports on a daily basis.
  • Weekly Risk Meetings with the GM and my Direct Reports.
  • Daily Collaborations with different teams to have outstanding accounts paid or resolve any credit related issue with Sales, Billing, Credit Operations, Ombudsman & Legal Teams.

Client Account Manager

Public Outreach Australia
08.2021 - 07.2022
  • Daily Meetings with Clients to discuss projected outcomes and donations for their campaigns.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Managed a diverse portfolio of clients for optimal account growth and retention.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
  • Participated in industry networking events to expand professional connections and promote company offerings.
  • Gained trust from clients by demonstrating expertise in their industries while consistently delivering high-quality service tailored specifically to their needs.
  • Managed accounts to retain existing relationships and grow share of business.

Account Manager

Victorian Chambers Of Commerce & Industry
1 2020 - 07.2021
  • Pro-actively managing portfolios of small to medium businesses.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Utilizing opportunities for selling additional products and services.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Portfolio's Retention Activities and Credit Management.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Credit & Collections Manager

CEG Direct Securities
05.2019 - 12.2019
  • Pro-actively managing whiteboards for the whole credit department which consists of 6 departments.
  • Building and Creating initiatives to the current Credit Management Procedures.
  • Consistently Dealing with Borrowers on a daily basis.  Managing in-house solicitors regarding legal disputes.
  • Managing in- house Agents in charge of Repossession.
  • Weekly conference meeting with the General Manager in solving escalated scenarios.
  • Working alongside the CFO in managing payments on a daily basis. Weekly conference meeting with the General Manager in solving escalated scenarios.
  • Weekly Reports for the General Manager.

Business Development Manager

OC Energy Australia
05.2017 - 04.2019
  • Pro-actively targeting new business opportunities and developing long term relationships with existing and potential new clients.
  • Creating Long Term Relationships with Developers, Project Managers, and Builders to develop new potential business leads and grow further on our existing business.
  • Pro-actively creating initiatives for the Sales Department and consistently updating the Sales process.
  • Collaborating with Business Development Managers in sending Proposals and Agreements to potential new clients.
  • Meeting Developers, Project Managers, and Builders through Lunch or Dinner to discuss current and future projects.
  • Working under the National Sales Director.
  • Collaborating with the Marketing Manager and using our business tools ensuring absolute and clear communication on our Advertisements and Brochures.
  • Assisting Business Development Managers with site inspections and creating relationships with Building Managers.
  • System Management for OC Energy's Client Information.

Credit & Collections Team Leader

Origin Energy, Australia
08.2014 - 04.2017
  • Managing 3 teams which was composed of Auditors, Case Management & Debt Collection Consultants.
  • Performance Management.
  • Mentored Team members to develop essential skills required for successful collections efforts.
  • Enhanced customer satisfaction by training team members in effective communication and negotiation techniques.
  • Optimized resources allocation based on individual strengths and abilities, maximizing their contributions to the teams overall performance.
  • Reduced outstanding debts through strategic planning and diligent follow-up with delinquent accounts.
  • Call monitoring and providing feedback.
  • Weekly Reports for the Operations Manager.

Credit & Collections Officer

Origin Energy, Australia
02.2013 - 07.2014
  • Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.
  • Negotiated to collect full outstanding balance in full.
  • Assisted debtors in setting up payment plans to recover overdue balances.
  • Auditing service orders raised by Case Managers.
  • Self – Efficient in maintaining quality audits while taking outbound calls.
  • Adherent to Origin's Policies and Compliance.

Sales Team Leader

American Express
02.2010 - 07.2012
  • Leading a team of both inbound & outbound sales consultants.
  • Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
  • Mentored and guided employees to foster proper completion of assigned duties via morning huddles with my team to execute a plan for the day.
  • Monitored sales team performance and provided constructive feedback.
  • Quarterly Performance Management and Rewards and Recognition. Forecasted sales to management and collaborated to build effective sales team.
  • Trained, coached and mentored new sales associates for maximum performance.
  • Boosted sales performance by implementing effective team training and coaching strategies.
  • Attended monthly sales meetings and quarterly sales trainings.

Outbound Sales Consultant

American Express
06.2009 - 05.2010
  • Conducted outbound phone calls daily to reach potential clients and market products and services.
  • Made average of 80-100 outbound and inbound calls per day.
  • Set up appointments with interested customers according to schedule availability.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Resolved problems, improved operations and provided exceptional service.
  • Provided information about available products and services including membership details and purchase advantages.

Collections & Customer Service Officer

ANZ
02.2008 - 02.2009
  • Answering incoming calls to any general queries and outstanding balances about a customer's accounts.
  • Working in a team environment.
  • Analyze all customer issues and assist to resolve all within the required timeframe.
  • Maintain accuracy of all data and verify the same for all customer services.
  • Dealing with escalated calls regarding customer's overdrawn residential and business account.
  • Dealing with Centre link consultants in finding positive ways to deal with the customer's financial status.
  • Trained to use different CRM.
  • Processing a reimbursement for customer's overdrawn fees once a customer had made a payment plan.

Education

Tier 2 RG146 Provide General Advice in General Insurance -

Kaplan Professional
Melbourne, VIC

Certificate IV TAE40110 - undefined

CBD College
Melbourne, VIC

Bachelor of Nursing - undefined

Deakin University
Melbourne, VIC
01.2007 - 01.2010

Skills

    Team leadership

    Credit & Collections Management

    Account Management

    Reports

    Sales

Accomplishments

  • Achieved zero balance on 90+ days on 3 consecutive months for Momentum Energy's C&I Debt Portfolio which put Momentum Energy's C&I Debt Book at the best position than it has ever been.
  • Multiple annual salary increases and bonuses for continuously improving the Debt Book in Momentum Energy.
  • Multiple appreciations & recognitions from my GM in Momentum Energy.
  • Multiple coffee vouchers from my Direct Reports, One line Manager & the GM in Momentum Energy.
  • Appreciations from Origin for consistently exceeding Team Performance.
  • Multiple awards from Aegis for consistently having the highest PTP Kept Rates.
  • Red Balloon Vouchers in ANZ for consistently hitting Daily KPI's

Affiliations

VOLUNTEER EXPERIENCE

Medicines Sans Frontier

Volunteered indoor to door knocking to convince people to help donate to our Doctors and Nurses who were volunteering to go to the 3rd world countries to help people are an urgent need of food, medical care, water, and shelter.

Paraplegic and Quadriplegic Australia

Duties involve cold calling outbound calls for donations and signing people up for membership.

ADRA Appeal Adventist Development and Relief Agency Volunteer Collector Volunteered for a door to door coin collection

References

Available for Request

Timeline

Credit & Collections Analyst

Momentum Energy Hydro Group Pty Ltd
08.2022 - Current

Client Account Manager

Public Outreach Australia
08.2021 - 07.2022

Credit & Collections Manager

CEG Direct Securities
05.2019 - 12.2019

Business Development Manager

OC Energy Australia
05.2017 - 04.2019

Credit & Collections Team Leader

Origin Energy, Australia
08.2014 - 04.2017

Credit & Collections Officer

Origin Energy, Australia
02.2013 - 07.2014

Sales Team Leader

American Express
02.2010 - 07.2012

Outbound Sales Consultant

American Express
06.2009 - 05.2010

Collections & Customer Service Officer

ANZ
02.2008 - 02.2009

Bachelor of Nursing - undefined

Deakin University
01.2007 - 01.2010

Certificate IV TAE40110 - undefined

CBD College

Account Manager

Victorian Chambers Of Commerce & Industry
1 2020 - 07.2021

Tier 2 RG146 Provide General Advice in General Insurance -

Kaplan Professional

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