Years experience within General Duties.
Mark Heywood
Professional
Tamworth,NSW
Summary
Experienced Supervisor leading teams, delivering results and exceeding expectations. Disciplined and professional with exceptional ethical standards in performance of duties. Ability to manage, motivate and develop a high performing team across diverse environments and situations. Act constructively in highly pressured and unpredictable environments with highly developed organisational skills with the ability to plan, manage and prioritise tasks to achieve goals. Able to complete work tasks to budget, timeframes and high standards. Takes responsibility for delivering high quality customer-focused services. Comply with and abide by organisational policies and procedures to ensure the safety of workers. Ability to identify risks and take steps to mitigate them. Excellent communication and listening skills. Shows sensitivity and understanding in resolving conflicts by managing emotionally charged situations, mediating to address team and individual performance issues, whilst supporting a diverse and inclusive workplace. Provide leadership and vision which drives teams to meet goals. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
10
10
Years experience within Highway Patrol.
18
18
Years experience Supervisor - Highway Patrol
Work History
Supervisor
NSW Police Force
05.2004 - 05.2022
- Performed front line activities from January 1990 to 2022. From Constable to Senior Constable until promoted to the rank of Sergeant in 2004, working both within the metropolitan and rural areas of the state.
- Skilled at working independently and collaboratively in a team environment, having performed the role of Highway Patrol Operative since 1994, working with limited supervision, to duties of supervising a high performing and experienced team of 14 to 168 officers throughout my career.
- Provided strong leadership in the field during emergencies by co-ordinating and allocating tasks to internal and external resources and collaborated with other combat agencies to achieve appropriate outcomes.
- Self-motivated, with a strong sense of personal responsibility and accountability, leading by example and encouraging the same core values of the team.
- Organised and detail-oriented with a strong work ethic by completing all written tasks to a high standard and presentation to a variety of mediums including external stakeholders, internal communications and jurisdictional entities such as Local, District and Coroners Courts within NSW.
- Proven ability to learn quickly and adapt to new situations in a variety of environments whilst able to manage with flexibility, multiple scenarios at short notice.
- Worked well in a team setting, providing support and guidance to subordinates as well as my peers. Led and participated in countless team projects and operations, demonstrating the ability to work collaboratively and effectively to achieve corporate objectives.
- Ability to plan and managed time efficiently in order to complete all tasks within deadlines by completing countless Operational Orders utilising the appropriate use of resources to achieve corporate objectives.
- Demonstrated respect, acted with integrity and empathised with all workers. Able to protect sensitive and private information impacting my team members and provide on-going support where needed, either personally or through other employee assistance programs.
- Ability to quickly assess situations, identify the hazards and risks and take appropriate steps to mitigate them to ensure a safe work environment for all. Experienced in the implementation of new safety protocols to minimise workplace incidents and near misses.
- Comply with and enforce the organisations Policy and Procedures and address non-compliance by individuals personally.
- Developed excellent communication skills, both written and verbal. Ability to have difficult conversations where required for continuous improvement. Demonstrated ability to alter my tone and delivery of verbal and non-verbal communication styles to de-escalate volatile situations to resolve issues effectively.
- Ability to manage and incorporate change within the organisation as needed or when required based of operational requirements.
- Ability to promote diversity and inclusivity within the workplace.
- Conduct performance evaluations for staff members, identifying areas of improvement and guiding professional development plans. Reduced employee turnover by fostering a positive work environment and providing ongoing constructive feedback to build on strengths and achieve results.
- Increased team productivity and morale by implementing efficient workflows and setting clear expectations for staff members who all embraced an enjoyable period of their careers under my leadership.
- Ability to identify conflicts early and resolved issues among team members promptly, maintaining a harmonious working environment conducive to improved productivity.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Provided general supervision of all staff, quality control and reviewing computer entries and reports completed by staff, including reviewing briefs of evidence submitted by my team to ensure compliance with legislative requirements under the Evidence Act. This included briefs involving minor traffic matters to more complex criminal investigations.
Traffic Tactician - Inspector
South West Region Highway Patrol
12.2019 - 01.2020
- Responsible for leading 168 officers across 5 clusters with 5 Senior Sergeants reporting directly to me.
- Chaired weekly meetings with Custer Supervisors (S/Sgts) and received and directed reports to ensure resources are used appropriately and in line with corporate expectations.
- Reviewed HR issues across the region, including workers comp, workers welfare who were exposed to serious incidents, LTIs and return to work programs.
- Ensured compliance with Public Service Finance requirements by reviewing all expenditure requests and approvals daily, ensuring costs are appropriately submitted and rejected those where discrepancies were identified.
- Provided daily briefings to the Assistant Commissioner on Traffic and Highway Patrol activities any significant matters of interest within the previous 24hrs.
- At the request of the Assistant Commissioner, provided operational strategies for General Duties Police within the Region for the upcoming statewide traffic operation Safe Arrival of 2019/2020.
- Maintained sensitive information regarding internal investigations and complaints management.
- Completed mentor reports for several officers currently under investigation for internal and external matters including a Senior Sergeant.
- Liaised with Commander of Metropolitan Highway Patrol regularly and provided advice regarding an internal investigation involving a senior officer who was currently suspended.
- Responsible for the deployment of staff and resources to various locations around the south coast and south western areas of NSW during unprecedented bush fire activity.
- Collaborated with multiple external agencies including the NSWRFS (combat agency) by attending briefings at the RFS headquarters including the NSW Ambulance, Transport for NSW officials, Local Government and other personnel from Energy Australia and Sydney Water, allocating resources in support of operation requirements.
- Identified potential hazards and recommended corrective actions to ensure a safer work environment for all staff deployed. Ensuring the welfare and safety of officers in the field were monitored. Personally ensured that officers were not performing extended shifts/overtime to reduce fatigue and exposure to heat and smoke.
- Allocated the coordinatation of rosters for relief crews to replace officers in the field over a number of days/weeks.
- Managed multiple concurrent situations as they arose while adhering to officers health and safety, WHS requirements and rostering awards. As the situation heightened on the South Coast, I co-ordinated the deployment additional resources to assist within the South Region at short notice whilst maintaining the police presence in South West Region.
- Additional Police were required in the Bungonia area as fires were impacting the town. I arranged for the deployment of more resources to the area.
- Ensured that staff were supplied with appropriate resources and PPE at all times prior to deployment to the fire grounds. Managed the impact upon staff who were exposed by excessive demands and provided relief where necessary.
- Provided detailed and regular updates to the Police Executive's including the Deputy Commissioner and numerous Superintendents and Inspectors regarding our resources and intended deployments.
- Showed leadership by personally attending the fire grounds at Picton and surrounds to thank the officers involved and check on their welfare, providing any assistance as necessary.
- Recommended to the Police Executive to alter the way in which staff were deployed to reduce fatigue and the ability to deploy at short notice. This recommendation was accepted resulting in a more effective response and increased the safety of well being of staff.
- Conducted a comprehensive debrief with Region staff as well as the Police Executive at the conclusion of the fire event.
- I received overwhelming praise and appreciation from the Police Executive and my peers for the period of relieving.
Cluster Supervisor - A/Senior Sergeant
NSW Police Force - Burwood HWP Cluster
01.2013 - 09.2019
- Responsible for 43 Police officers including 4 Sergeants within the Burwood HWP cluster, reporting to the SWR Traffic Tactician.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines. Responsible for approving uniform and vehicle expenditure within the cluster.
- Collaborated with other departments to achieve organisational goals, fostering teamwork across various functions. Deploying staff to Regional Operations targeting public place shooting incidents within SWR.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members. By reducing the paper trail and streamlining processes, such as site assessment forms for planned on road activities.
- Fostering a positive work environment to ensure morale remains high with less staff turnover.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes. I reduced the onerous and often multiple tastings previously employed by senior officers with a more simplistic approach which resulted in increased productivity and staff compliance.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity. I utilised the Internal Grievance Policy to resolve staff conflict as soon as it was identified, limiting the impact within the team and enables the affected officers to work together and maintain operational respect.
- Oversaw daily operations of the Supervisors ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members. I consult with all staff on matters that impact upon their health and well being.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness. I reduced the amount of written paperwork previously required by staff daily to complete operational duties on paper in detail. A more simple form was created and adopted by the team.
- Demonstrated commitment to the organisation's core values, leading by example and fostering a culture of excellence. I set high standards of my team as I do myself. The old adage of 'you walk by the standards you accept' is what I abide by and expected by the team.
- Handled customer complaints, resolved issues, and provided feedback to officers involved.
- Conducted routine workplace inspections to check quality and compliance with WHS Policies and Organisational Standard Operating Procedures for relevant activities. This included planned on road activities such as S/RBT.
- Identified an unsafe workplace hazard introduced by a new corporate Procedure. I addressed this issue through the organisations WHS Dispute Resolution Procedures. As a result of my intervention, a steering committee was established and effective consultation took place which complied with WHS legislative requirements and a safer and effective SOP was recommended. The updated Procedure is still in existance to this date.
- Review applications from staff for promotions and provide feedback as necessary to enable further improvement and succession planning.
- Complete internal investigations, complying with set timelines and relevant policies, such as the Internal witness support policy.
Skills
- Process Improvement
- Inventory Control
- Operations Management
- Staff Management
- Financial Management
- Policy Enforcement
- Negotiation
- Process Monitoring and Improvement
- Staff Discipline
- Complex Problem-Solving
- Training and Mentoring
- Expectation Setting
- Goal-Oriented
- Business Administration
- Processes and Procedures
- Decision Making
- Staff Development
- Conflict Resolution
- Cross-functional Collaboration
- Problem Solving
- Leadership Abilities
- Time Management
- Employee Motivation
- Team Building
- Change Management
- Critical Thinking
- Effective Communication
- Budget Management
- Goal Setting
- Organisational Skills
- Ethical Conduct
- Customer Service
- Task Prioritisation
- Delegation Skills
- Resource Allocation
- Active Listening
- Emotional Intelligence
- Quality Control
- Industry Knowledge
- Project Planning
- Logistics Coordination
- Disaster Recovery Planning
- Program Evaluation
- Analytical Thinking
Accomplishments
Awards and Commendations
- 27.08.2021 - Awarded Commissioner of Police Emergency Commendation (Bushfires/Floods/Covid19 response)
- 16.06.2021 - Awarded Commissioner of Police Unit Citation in recognition for involvement in Martin Place (Lindt Cafe) Siege 15-16 December 2014.
- 16.06.2021 - Awarded 4th Clasp to NSW Police Medal.
- 22.04.2021 - Awarded Premier's Bushfire Citation.
- 01.01.2021 - Awarded 3rd Clasp to NSW Police Medal.
- 01.01.2021 - Awarded 1st Clasp to National Medal.
- 24.01.2019 - Complimentary remark for Professionalism and providing assistance to a member of the public.
- 27.10.2015 - Awarded National Police Service Medal.
- 01.03.2012 - Awarded Commissioner of Police Sesquicentenary Citation.
- 26.07.2011 - Awarded 2nd Clasp to NSW Police Medal.
- 30.07.2009 - Awarded NSW Premier Emergency Award in recognition to the Emergency and Recovery Response to the Hunter/Central Coast Storm Emergency 2007.
- 09.07.2008 - Awarded Commissioner of Police Certificate of Merit in recognition for my intervention into the attempted suicide incident involving a serving Police Officer at Earlwood Police Station on 30 April, 2007.
- 06.06.2006 - Awarded Commissioner of Police Unit Citation in recognition for my meritorious actions during the serious civil disturbance that occurred at Redfern (riots) on 15-16 February 2004.
- 17.04.2006 - Awarded Commander's Commendation (Campsie LAC) for the pursuit and later arrest of armed robbery offenders at Clemton Park.
- 28.04.2005 - Awarded National Medal.
- 30.03.2005 - Awarded 1st Clasp to NSW Police Medal.
- 30.09.2004 - Awarded NSW Police Medal.
- 02.01.2002 - Complimentary remark in appreciation for assisting a member of the public.
Other courses and training: (between 1995 to 2022)
- Completed the Incident and Emergency Management Course within the NSWPF. Levels 1 & 2.
- Completed Investigations course.
- Cyber Security Awareness course.
- Employee Assistance Program.
- Policing High Risk situations.
- Respectful and Inclusive Workplaces course.
- Security of Information course.
- Mental Health Workshops.
- Investigating Domestic & Family Violence course.
- Health and Safety Representative course.
- Code of Conduct course.
- Respective Workplace Behaviour course (online).
- Supportive leadership workshop.
- Emergency Management Arrangements course.
- Informant Management course.
References.
1. Mr. William Darnell
(Direct report within NSW Police Force)
Ph. 0438 031 904.
2. Mr. David Cogno
Traffic Commander RMS NSW.
(Previous work colleague)
Ph. 0488 588 001.
3. Mr. Ricky Kingston
(Worked under my command)
Ph. 0418 531 498.
Timeline
Traffic Tactician - Inspector
South West Region Highway Patrol
12.2019 - 01.2020
Cluster Supervisor - A/Senior Sergeant
NSW Police Force - Burwood HWP Cluster
01.2013 - 09.2019
Supervisor
NSW Police Force
05.2004 - 05.2022