Mark Hines
Woongarrah,New South Wales
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
38
38
years of professional experience
Work History
Bank Manager
Commonwealth Bank
Woy Woy, NSW
02.1986 - Current
- Resolve customer enquiries quickly and efficiently while maintaining excellent service standards.
- Manage daily workflow including assigning tasks to staff members.
- Monitor loan portfolio performance, risk management activities, and compliance with regulatory requirements.
- Create and maintain a positive work environment within the branch.
- Conduct regular meetings with staff members to discuss progress towards goals.
- Provide first-rate customer service by identifying and addressing customer concerns and enquiries.
- Review customer complaints and take appropriate action as needed.
- Ensure compliance with banking laws and regulations through periodic review of internal policies.
- Develop and implement strategies to increase customer satisfaction ratings.
- Maintain strict confidentiality of customer information at all times.
- Provide guidance and training to team members in order to ensure proper procedures are followed consistently.
- Participate in community events related to banking services provided by the bank.
- Work with an external charity to facilitate an annual community event.
- Conduct quarterly performance reviews for branch employees.
Education
Phillip College
Canberra, ACT12-1985
Skills
- Banking Operations
- Customer Service
- Relationship Building
- Work Planning
- Team Building Leadership
- Risk Assessment
- Adaptability
- Staff Recruitment and Hiring
- Staff Management
- Community Networking
Hobbies and Interests
Golf
Mountain Bike riding
Timeline
Bank Manager
Commonwealth Bank
02.1986 - Current
Phillip College
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