Mark Hines
Coomera,Qld
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities to achieve desired expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated and passionate about providing excellent customer service and exceeding expectations.
Overview
38
38
years of professional experience
Work History
Branch Manager
Commonwealth Bank Of Australia, CBA
01.2011 - Current
- Continuously monitor branch performance against key performance indicators, taking corrective actions as needed to ensure objectives are met or exceeded.
- Maintain friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversee daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluate employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Branch Manager
St George Bank
06.2010 - 12.2010
Sales Representative
Bickfords
03.2008 - 06.2010
Sales Representative
Nestle Foods
02.2007 - 02.2008
Bank Officer
Commonwealth Bank Of Australia, CBA
02.1986 - 02.2007
Education
Phillip College
Canberra, ACT12.1985
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Relationship building and management
- Excellent work ethic
- Decision-Making
- Coaching and Mentoring
- Staff Development
- Interviewing and Hiring
- Community Relations
Timeline
Branch Manager
Commonwealth Bank Of Australia, CBA
01.2011 - Current
Branch Manager
St George Bank
06.2010 - 12.2010
Sales Representative
Bickfords
03.2008 - 06.2010
Sales Representative
Nestle Foods
02.2007 - 02.2008
Bank Officer
Commonwealth Bank Of Australia, CBA
02.1986 - 02.2007
Phillip College
Similar Profiles
Akash PurohitAkash Purohit
Manager - Cloud & Emerging Risk and Controls at Commonwealth Bank of Australia, CBAManager - Cloud & Emerging Risk and Controls at Commonwealth Bank of Australia, CBA
SHAALINI SELVARAJSHAALINI SELVARAJ
Senior Systems Engineer at Commonwealth Bank of Australia (CBA)Senior Systems Engineer at Commonwealth Bank of Australia (CBA)
William SinWilliam Sin
Customer Service Specialist at Commonwealth Bank of Australia, CBACustomer Service Specialist at Commonwealth Bank of Australia, CBA
JULIAN NARAYANJULIAN NARAYAN
Customer Relations Specialist at Commonwealth Bank Of Australia, CBACustomer Relations Specialist at Commonwealth Bank Of Australia, CBA
Jie SunJie Sun
Intern at Pacific Private HospitalIntern at Pacific Private Hospital