Mark Howard
Adelaide,SA
Summary
Dedicated Team Leader with expertise in quality assurance, issue resolution and communication. Proficient with project management, personnel training and scheduling. Sets example for work ethic, punctuality and quality.
With 13 years of experience within Suncorp in many roles i bring a vars range of skills and experience.
I have had the great opportunity to work across multiple brands and in multiple riles across Suncorp.
Overview
23
23
years of professional experience
Work History
CIL Team Leader
Suncorp
Adelaide, SA
01.2021 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Established clear expectations for employees, providing guidance when needed.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Maintained a positive work environment that promoted collaboration between team members.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Maintained positive working relationship with fellow staff and management.
- Managed daily operations of sales department, including supervision of staff members.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Sales and Service Specialist
Suncorp
Adelaide, SA
07.2011 - 01.2021
- Resolved customer inquiries and complaints regarding products, services, and payment issues.
- Provided customer service and sales support to customers over the phone.
- Processed orders accurately and efficiently by entering data into the computer system.
- Attended team meetings to discuss strategies for meeting sales goals and objectives.
- Participated in training sessions to stay current with new products, services, technology.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Tem Leader
McDonalds
Adelaide, SA
06.2002 - 11.2010
- Assisted in the training of new team members to ensure proper food safety and customer service.
- Conducted daily inspections of restaurant equipment, supplies, and products to verify quality standards were met.
- Provided leadership and guidance to team members, ensuring tasks were completed efficiently and effectively.
- Maintained a clean and organized work environment throughout the shift.
- Developed strategies for improving customer service while maintaining operational efficiency.
- Resolved customer complaints with professionalism and empathy.
- Ensured all employees followed company policies, procedures, and health regulations at all times.
- Documented employee performance feedback regularly in accordance with company policy.
- Provided support to fellow team members when needed during busy periods.
- Performed regular maintenance checks on equipment such as fryers, grills.
- Assessed employee skillsets and provided additional training where necessary.
- Operated cash register and received payment from customers in cash or credit form.
- Served orders to customers at windows, counters and tables.
- Greeted customers to take food orders and provide information about menus.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
Stockroom Manager
Kmart
Port Pirie , SA
05.2001 - 06.2002
- Conducted inventory and stockroom audits to identify discrepancies, shortages, and overages.
- Implemented procedures for stocking shelves with new merchandise received from vendors.
- Maintained accurate records of all incoming and outgoing shipments.
- Ensured compliance with safety regulations in the stockroom environment.
- Coordinated activities of staff members responsible for unloading trucks, replenishing merchandise, and restocking shelves.
- Organized storage areas to maximize efficiency and space utilization.
- Assisted customers with locating requested items in the stockroom area.
- Trained staff members on proper handling techniques for fragile items.
- Managed daily shipping processes including packaging materials, labeling boxes, and scheduling pickups.
- Recruited and trained new employees while creating and supervising efficient staff teams.
Education
High School Diploma -
Port Pirie High
Port Price, SASkills
- Technical Support
- Team Supervision
- Complaint resolution
- Giving Constructive Feedback
- Sales expertise and support
- Teamwork and Collaboration
- Staff Training
- Onboarding and Orientation
- Safety processes and procedures
- Leadership
- Attention to Detail
- People Management
- Overseeing Daily Activities
- Leading Team Meetings
- Coaching and Mentoring
- Guiding team to meet KPI's
Accomplishments
McDonald's
- Elevate winner 2017 - Suncorp
- Elevate winner 2016 - Suncorp
Timeline
CIL Team Leader
Suncorp
01.2021 - Current
Sales and Service Specialist
Suncorp
07.2011 - 01.2021
Tem Leader
McDonalds
06.2002 - 11.2010
Stockroom Manager
Kmart
05.2001 - 06.2002
High School Diploma -
Port Pirie High
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