Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Publications
References
Awards
Timeline
Generic

Mark Ignatius

Dianella,Australia

Summary

Forward-thinking Senior Manager adept at managing teams of 7 employees with 7 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills. Experienced with strategic planning, team leadership, and operational management. Utilizes comprehensive business acumen to drive efficiency and innovation. Track record of fostering collaborative environments and achieving high-impact results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2025
2025
years of professional experience

Work History

Senior Manager - Global Procurement & Contracts

COGNIZANT TECHNOLOGY SOLUTIONS
  • Actively build and manage relationships with clients and vendors globally; liaise and consult with other key stakeholders through participation in relevant forums; drafting, Negotiating Master Services Agreement (MSA), Sub Contractor Agreements, Teaming Agreements, Software License Agreements Secondment Agreements, Amendments / Addendums etc
  • Conduct reviews, analyse data and support service providers to ensure contract compliance, achievement of outcomes and continuous improvement; actively manage dispute resolution with service providers and seek advice and support from the senior counsels, where required; responding to RFI/RFP's; reviewing and negotiating Non - Disclosure Agreements (NDA); provide day to day legal advice to the internal business teams; provide advice regarding non-government processes to key stakeholders; participate in procurement, contract planning and contract formation processes as required; and assist with other duties as required

Manager - Legal

FIRSTSOURCE SOLUTIONS LIMITED
  • Drafting of Client MSA's, NDA's, Amendments, Addendums etc; Drafting of Leases and Vendor Agreements; Drafting of Transfer Pricing Agreements; Initial review of RFI/RFP's; Co-ordinating and briefing Sr Counsels on Litigation matters; Standardization of India, US and UK Master Service Agreements; Day to Day opinions on Labor Issues; Day to day opinions on Employee related issues

Senior Associate - Legal

KOCHHAR & CO (Law Firm)
  • Drafting of Client MSA's, NDA's, Amendments, Addendums etc; Drafting of Leases and Vendor Agreements; Drafting of Transfer Pricing Agreements; Preparing and Drafting of Patent, Trademark, Copyright, Design and Geographical Applications and filings in accordance with the Act and Rules

Customer Services Officer

METROPOLITAN CEMETERIES BOARD
10.2024 - Current
  • Providing compassionate and efficient front counter and telephone service to clients
  • Assisting bereaved families in the collection of ashes of loved ones
  • Preparing ashes for collection, posting and memorialisation
  • Facilitating over the counter sales and payments
  • Processing and administration of forms, permits, invoices and other transactions, and maintaining meticulous records using our customer database
  • Attending memorial services when required

Leading Hand / Supervisor - Shared Services

INVOCARE
07.2023 - 10.2024
  • Entered data, generated reports, and produced tracking documents
  • Gathered and organized materials to support operations
  • Managed company schedule to coordinate calendar and arrange travel
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Researched best practices and developed strategies to improve program outcomes
  • Partnered with local organizations to expand access to social and community services
  • Collaborated with community members to develop and implement service initiatives
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks
  • Monitored program performance and outcomes for successful delivery of services
  • Created and managed budgets, efficiently allocating resources for social and community service projects
  • Conducted outreach activities to engage local stakeholders in programs
  • Utilized grant writing skills to secure additional program funding
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
  • Established and maintained relationships with key stakeholders

Education

Master of Arts - Police Administration

Annamalai University
University
05-2005

Bachelor of Laws - Corporate And Criminal Law

Dr. Ambedkar Law University
University
04-2004

Skills

  • Negotiation
  • Contract Management
  • Project Management
  • Communication
  • Interpersonal Skills
  • Verbal Communication
  • Written Communication
  • Computer Skills
  • Microsoft Office
  • Organizational Skills
  • Attention to Detail
  • Work Ethic
  • Teamwork

Accomplishments

  • Documented and resolved contractual template issues which led to Standardisation of global templates for the entire company.
  • Collaborated with team of various cross-functions in the development of contract life cycle management tool.
  • Achieved successful results in implementation of by contract life cycle management tool with accuracy and efficiency.

Affiliations

  • Member of the Tamil Nadu Bar Council, India.
  • Member of Consumer Dispute Redressal Forum.

Languages

English
Tamil
Hindi

Publications

  • Assistance in research, drafting and finalizing on 'The Indian Patent and the Design Law', a book which is published in January 2007 by the late Mr. Rama Sarma.
  • Assisted in drafting of various articles published in The Economic Times.

References

  • Mr. Wayne Clarke, Managing Legal Counsel - Commercial, Coles Group, 040 9355 848, wayneclarke1987@gmail.com
  • Mr. Subhadip Sarkar, Vice President, Cognizant Technology Solutions India Pvt. Limited, (+91) 98450 80131, Subhadip.Sarkar2@cognizant.com
  • Mr. Atul Sharma, Senior Director - Legal (India), Cognizant Technology Solutions India Pvt. Limited, (+91) 99000 19590, Atul.Sharma2@cognizant.com

Awards

  • Received - Best Team (Global Procurement) Award - 2022.
  • Received Best Performer Award - 2021.
  • Best Team (Global Procurement)- 2020.
  • 2019 Study Circle Project - 3rd place.
  • Received an 'Excellence in Business Partnership' award in the APAC Legal Summit - 2019.
  • Received an 'Applause' award for 'Can Do' attitude, strong desire for quality and attention to detail from Business Enablers Recognition program in Cognizant for the year 2012.

Timeline

Customer Services Officer

METROPOLITAN CEMETERIES BOARD
10.2024 - Current

Leading Hand / Supervisor - Shared Services

INVOCARE
07.2023 - 10.2024

Senior Manager - Global Procurement & Contracts

COGNIZANT TECHNOLOGY SOLUTIONS

Manager - Legal

FIRSTSOURCE SOLUTIONS LIMITED

Senior Associate - Legal

KOCHHAR & CO (Law Firm)

Master of Arts - Police Administration

Annamalai University

Bachelor of Laws - Corporate And Criminal Law

Dr. Ambedkar Law University
Mark Ignatius