Articulate Storyline
Mark James
Ferny Grove,QLD
Work Preference
Summary
To build organisational, team and individual capability using a range of formats to engage and inspire people to transfer learning. To design effective, engaging training that encourages further learning.
I am an experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. I am known for my collaborative approach and commitment to excellence.
Training and development professional with strong track record in designing and implementing effective training programs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Principal Training Officer
QLD Department of Families, Seniors, Disability Services and Child Safety
Brisbane, QLD
07.2024 - Current
- Lead of team of 6 people to manage the Curriculum for all Residential Care Officers (RCO's) throughout QLD, as well as the recruitment of new Casual RCO's.
- Managed various stakeholders through a major change of the Curriculum and implemented new innovative ways to manage workflow for deployment and delivery of the curriculum.
- Developed and implemented training materials for diverse learning styles.
- Managed contracts with external training providers for a range of accredited and non-accredited courses.
- Managed the VET compliance of training and assessment materials to support the deployment of a Certificate III qualification for RCO's.
- Prepared reports, briefs and recommendations for executive managers.
- Mentored and coached team members in Instructional Design and VET compliance. I co-created and facilitated a series of Professional Development sessions for our Department staff on Instructional Design models, theories and application in real time examples.
Private Consultant
E4 Learning Consultants
Brisbane, QLD
01.2003 - 07.2024
- I did instructional design, assessment validation and auditing for RTO's and organisations.
- Conducted needs assessments to identify client requirements and develop tailored learning solutions.
- Evaluated program effectiveness through feedback collection and analysis, driving continuous improvement initiatives.
Training Design Consultant
BSC, Downer EDI
Brisbane
01.2022 - 07.2024
- Design and development of training resources and eLearning courses to support the Downer Group (Up to 42,000 employees).
- Change Manager for the Driving towards Net Zero Project. The transition of Downers Light Vehicle fleet from Internal Combustion Engine to alternate Fuel source vehicles.
- Successfully designed and facilitated training for the implementation of the following systems across Downer's international operations:
- HR Core Recruitment and Selection application.
- Workforce Management and Time and Attendance for the Royal Adelaide Hospital contract.
Learning and Development Consultant
Aboriginal and Torres Strait Islander legal Services
Brisbane
06.2020 - 01.2022
- Responsible for all Learning for 250 staff spread across QLD. I manage the LMS, liaise with third party organisations, including TAFE QLD. I also designed high end training using Articulate 360 and video editing using Adobe Premiere pro. I have also facilitated training workshops through QLD.
- Oversaw the implementation of a new Learning Management System (LMS) - Tribal Habits and managed the organisational setup for accurate reporting.
- Developed training materials to enhance employee knowledge and skills.
- Analyzed training data to drive continuous improvement in program delivery and outcomes.
Business and Training Manager
Thrive Nationwide
Brisbane
10.2019 - 04.2020
- Managed a team of trainers to deliver School Based Traineeships in Southeast QLD. Manage all contracts and relations with RTO's, schools, trainees and State and Commonwealth Departments.
Instructional Designer
Queensland Rail
Brisbane
01.2019 - 10.2019
- Designing and developing a range of Safety training programs as part of the National Rail Safety Worker Project using different design methods (Video, Face to face)
- Designed assessment tools and learning and assessment strategies to embed training and assessment for critical Rail Safety Worker topics.
RTO Management and Design Consultant
Auto & General
Brisbane
01.2015 - 01.2019
- Manage the implementation of a Compliance Training Framework in a complex Financial Services provider both in Australia and Overseas (South Africa).
- Design and develop a suite of eLearning and Instructor Led courses covering modules from Financial Services products, compliance, leadership, interpersonal skills.
- Manage the ongoing compliance of an Enterprise Registered Training Organisation (RTO) with Australian and Overseas offices.
- Engage with stakeholders across the business and design and develop a suite of eLearning modules including topics such as: Workplace safety, Effective customer service, Working effectively in a team environment
- Implement a quality management framework for the management of our Registered Training Organisation (RTO). Our RTO number is 30691.
- Lead the internal audit of all of our training to the Standards for RTO's 2015.
- Coach other L&D staff in aspects of RTO Management, training design methodologies and facilitation and how to effectively use Articulate Storyline 2 to create engaging and meaningful courses.
- Coach and mentor trainers and assessors in effective facilitation techniques, assessment tool design and conducting effective assessment (including reasonable adjustments).
- Manage the implementation of a Compliance Training Framework in a complex Financial Services provider both in Australia and Overseas (South Africa).
- Implemented a new Quality Management System for the RTO and secured a renewal of registration for 5 years.
- Engaged effectively with several stakeholders to create a suite of eLearning courses and take through effective UAT (User Acceptance Testing), including using 2 environments of our LMS, and deployed to 400+ staff in a very short timeframe.
- Developed a comprehensive Compliance Training Framework for Auto & General.
- Conducted extensive audit of the RTO to the new standards for RTO's and re-built the RTO to be re-accredited for 7 years.
- Designed and developed eLearning courses covering the General Insurance Code of Practice, Workplace Health and Safety, Cross Cultural Communications.
Program Training Specialist & L&D Advisor – Program Design and Development
Unitywater
Caboolture
07.2011 - 12.2014
- Provided specialist training advice and guidance for 26 core strategic projects for deployment across the organisation (system migrations and implementations, New system implementations).
- Conduct audits to ISO 9001:2015 and ISO 14001.
- Design and facilitate Corporate induction and Safety inductions for new starters in an engaging way, with very positive feedback.
- Facilitate team development sessions and also the introductory course on Objective, our corporate Electronic Documents Records Management System (EDRMS)
- Developing eLearning modules covering a range of compliance courses using Articulate Storyline.
- Providing learning and development advice to the business on strategies to implement training through a variety of methods (face to face, self-paced, eLearning) to cover a range of audiences
- Engaging external facilitators for a range of People and Management Skills courses and compliance training
- Coordinating training for 26 key strategic projects for Unitywater
- Reviewing and setting up training infrastructure for these projects
- Undertaking high level training needs analysis and risk analysis for training across the program of work
- Providing training status reports for the Executive Management Team and other stakeholders
- Take a lead role in ensuring that quality training systems are established, including training management manuals and procedures
- Recruiting training staff.
- Developing engaging eLearning courses using Articulate Storyline applying an Instructional Design methodology
- Facilitate systems training for our new Electronic Documents Records Management System (EDRMS), Objective and our Safety Incident reporting program (Intelex)
- Conduct evaluations of training covering levels 1 – 3 of Kirkpatrick's evaluation model and used this for Facilitator feedback and continuous improvement of courses.
- Designed and developed a corporate Learning and Development Framework encompassing a tiered people and management skills framework for all staff from induction to Executive development.
- Facilitated team development sessions for teams experiencing significant change.
- Designing leadership development and management development programs for all levels of staff within the Organisation.
- Provided specialist training advice and guidance for 26 core strategic projects for deployment across the organisation (system migrations and implementations, New system implementations).
- Wrote the Training Services tender for Unitywater to select a panel of providers to support the organisations training design, facilitation and assessment needs for the next 5 years.
- Developed the leadership and management development programs within a broader competency framework I created for the organisation.
- Conducted internal audits across the business against ISO 9001 and ISO 14001 standards as a lead auditor.
- Developed eLearning modules for use via our LMS.
- Provided mentor support to new auditors.
- Received 2 x Certificate of appreciation from the Board, CEO and Executive Management Team. This was in recognition of my ability to manage and coordinate the training for 26 core Strategic projects.
- Developed a whole of organisation Learning and Development Competency framework aligned to national units of competency. This incorporated all dimensions of our learning and development (Systems, Generic People and Management Skills, Specialist/Professional skills and Safety/Compliance).
- Developed training materials to enhance employee onboarding and skill development.
Senior Learning and Development Consultant
Department of Justice Victoria
Melbourne
03.2009 - 07.2011
- Developing and facilitating a premier leadership Development Program aligned to a Diploma of Management (BSB51107) and creating the future leadership talent.
- Designing and developing Instructor led training resources covering performance management, Training and assessment, recruitment and leadership topics.
- Developing and facilitating Training programs in recruitment and selection (Aligned to a national unit of competency BSBHRM402A), time management, performance management, how to be an effective team member and team leader and leadership.
- Coaching training staff on how to facilitate engaging and effective training sessions.
- Coaching other L & D staff in Training design, facilitation, assessment and management.
- Facilitating the Certificate IV in Training and Assessment (TAE40110) and (TAA40104)
- Setting up RTO processes for the quality management of the Certificate IV in Training and Assessment (TAE40110)
- Developing and facilitating a premier leadership Development Program aligned to a Diploma of Management (BSB51107) and creating the future leadership talent.
- Co-writing a leadership and management development strategy for the Department.
- Conducting internal audits against the Standards for RTO
Education Consultant
Victoria Police
07.2008 - 03.2009
- Provided advice regarding the education and training needs of Victoria Police.
- Maintained a comprehensive knowledge of current education, training and evaluation methodologies and emerging trends to support the continual improvement of teaching and learning activities.
- Developed, maintained and evaluated education and training resources, including development of competency standards, and management of national course accreditation processes.
- Developed evaluation strategies, models, and tools for use within Victoria Police education and training courses.
- Communicated and consulted with relevant internal and external agencies on a range of education and training issues.
- Worked as a team member in the development of a range of education and training projects.
- Contributed to the maintenance of a quality education and training system which operates within relevant legislative and quality frameworks linked to strategic goals.
- Provided advice regarding the education and training needs of Victoria Police.
- I was primarily employed to work on a project to get the Victoria Police ready for its re-registration as a Registered Training Organisation.
- I conducted the internal Quality Audits for 2008 for AQTF compliance.
- I developed a strategic model for Training and Education for Victoria Police, which incorporated a combination of non-accredited training, as well as VET and Higher Education programs.
- I developed an auditor and auditee guide for the internal and external audits, for use by Victoria Police staff at the Police Academy.
- I also facilitated information sessions and training sessions on recent changes in the National Training Framework (AQTF, AQF), with a practical application to Victoria Police.
Workforce Development Officer and Acting Manager
NT Police, Fire and Emergency Services
01.2004 - 07.2008
- Needs identification, development, design, validation and evaluation of induction and professional development programs for the Northern Territory Police, Fire and Emergency Service. This included the alignment of training to Nationally recognized training, and having qualifications added to our scope of registration.
- Assist in the monitoring and reviewing of accredited and non-accredited courses offered by the organisation considering the needs of each of the Services and the National Training Framework
- Develop and implement competency-based training and assessment throughout the College curricula, incorporating the national training packages.
- Research, promote and provide professional educational advice and guidance in the development of flexible learning pathways.
- Provide advice to Police, Fire and Emergency Services personnel, including management and executive on matters relating to the training and designing of courses and quality management
- Deliver the Certificate IV in Assessment and Workplace Training, Patrol Tutors Course, Communication skills, Mentoring Skills
- Developed assessment tools for the Deeming process for NT Fire & Rescue services for the Cert III in Public Safety (Firefighting and Emergency Operations)
- As acting manager of the unit, lead a team of professionals to achieve targets for policing and fire rescue units
- Conduct internal audits of training and assessment for the College in accordance with the AQTF
- Take a lead role in managing a number of workforce development related projects across a range of business units with NT Police, Fire and Emergency Services
- Assist in the development of policies and procedures relating to training and assessment for the NTPFES College
- Needs identification, development, design, validation and evaluation of induction and professional development programs for the Northern Territory Police, Fire and Emergency Service.
- Received a Police Commissioners Letter of Recognition for my involvement in establishing a qualification framework for staff working at the new Joint Emergency Services Communication Centre (JESCC).
- Successfully lead a project to have the Certificate IV and Diploma of Training and Assessment (TAA40104 & TAA50104) added to scope of registration, including having the materials externally audited by a National Auditor. At the time of writing, The NT Police, Fire and Emergency Services College remains as the only RTO in NT to have successfully added the Diploma to its scope. We received a special mention from the national auditor about the quality of work and the selected strategy we chose.
- Established a funding framework using Commonwealth money via the Apprenticeship Centre for Police Constables, Police Auxiliaries. This equates to approximately $300K per year in additional funding.
- Successfully facilitated 3 internal RTO AQTF Quality audits as part of a team.
Acting Manager – Training and Employment Programs Unit
NT Government
01.2007
- Leading a team of 11 staff
- Preparing a projected cash flow budget for 3 years with a combination of Commonwealth and Territory monies each year totalling over $3 million
- Brokering training for the whole of the NT Government via an established tender process
- Monthly statistical reporting
- Develop strategies for the NT Governments recruitment policy for Trainees/Apprentices across the whole of the NT Govt Agencies.
- Leading a team of 11 staff
Education
Cert IV TAE (TAE40110) -
Victoria University
Melbourne, VIC01.2011
Diploma of Training and Assessment - eLearning specialist cluster
NT Police, Fire And Emergency Services College
Darwin, NT01.2008
Grad Cert Leadership and Strategic Management -
Charles Darwin University
Darwin01.2007
Diploma of Business - Frontline Management
NT Police, Fire And Emergency Services College
Darwin, NT01.2007
Bachelor of Training and Development -
University of New England
Armidale, NSW01.2002
Skills
- Instructional Designer and Facilitator
- Experienced RTO Manager
- Learning & Development Manager
- Change Manager
- Project Management
- Team leadership
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Strategic planning
- Project management
Accomplishments
Worked on several Strategic Projects to design and facilitate the training for the implementation of new systems into large organisations (Unitywater and Downer). These included:
- Workforce Management and Time and attendance systems
- Customer service and billing systems
- Human Resource recruitment and onboarding
Lead the implementation of new Learning Management Systems into 2 organisations.
Effectively lead a team of people through a major change of the Curriculum for Residential Care Officers for QLD.
Certification
- Team Management Profile
- Linking Leader Profile
- QO2 Obstacles and Opportunities Quotient
- Windows on Work Values
- Mental Health First Aider.
Software
Camtasia
Microsoft Suite
Articulate Rise
Timeline
Principal Training Officer
QLD Department of Families, Seniors, Disability Services and Child Safety
07.2024 - Current
Training Design Consultant
BSC, Downer EDI
01.2022 - 07.2024
Learning and Development Consultant
Aboriginal and Torres Strait Islander legal Services
06.2020 - 01.2022
Business and Training Manager
Thrive Nationwide
10.2019 - 04.2020
Instructional Designer
Queensland Rail
01.2019 - 10.2019
RTO Management and Design Consultant
Auto & General
01.2015 - 01.2019
Program Training Specialist & L&D Advisor – Program Design and Development
Unitywater
07.2011 - 12.2014
Senior Learning and Development Consultant
Department of Justice Victoria
03.2009 - 07.2011
Education Consultant
Victoria Police
07.2008 - 03.2009
Acting Manager – Training and Employment Programs Unit
NT Government
01.2007
Workforce Development Officer and Acting Manager
NT Police, Fire and Emergency Services
01.2004 - 07.2008
Private Consultant
E4 Learning Consultants
01.2003 - 07.2024
Cert IV TAE (TAE40110) -
Victoria University
Diploma of Training and Assessment - eLearning specialist cluster
NT Police, Fire And Emergency Services College
Grad Cert Leadership and Strategic Management -
Charles Darwin University
Diploma of Business - Frontline Management
NT Police, Fire And Emergency Services College
Bachelor of Training and Development -
University of New England
Referees
For further information regarding my skills and experience, please contact the following people:
Vicki Anziliero, Senior Learning and Development Officer, Workforce Capability, Department of Families, Seniors, Disability Services and Child Safety 0429 913 136
Leiza Rooney, Manager - Workforce Capability, Department of Families, Seniors, Disability Services and Child Safety. 0419 788460