Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Additional Information
Timeline
AdministrativeAssistant

Mark Johnson

Earlwood,NSW

Summary

With my education and return to a career in IT, I have developed a robust and profound technical ability that has culminated in the last 5 years of working with enterprise data and systems. Having managed a number of applications delivering a variety of business outcomes has provided the ability to work with all stakeholders and think outside the box to provide pragmatic business focused solutions. The years of working in the services industry has given me the ability to engage with all business stakeholders and deliver customer focused value. Technical experience includes networking, programming, data modelling, systems support, reporting, finance processes, architecture and more. This is across many industries and includes project delivery, consulting, training and BAU.

Overview

25
25
years of professional experience

Work History

TBM Delivery Manager

Origin Energy
05.2021 - 12.2024
  • Technology Business Management (TBM) implementation and management. Involves design, build and operation of complex cost model using data from multiple enterprise systems to deliver reporting insights on organisation technology spend within a business framework.
  • Benchmark of organisation technology spend and reporting delivered in Power BI.
  • ServiceNow CSDM/CMDB implementation and organisation management to support ITIL and cost management outcomes.

Senior Consultant

Apptio
10.2018 - 04.2021
  • Consultation with business partners to understand internal processes relating to finance, labour, vendors, assets, infrastructure, cloud services, applications, and business services.
  • Solution implementation involving system design, ETL and configuration to align data inputs from multiple business systems. Data automation and process workload that enables efficient operation and management. Business reporting to surface specific use cases and data insights for enterprise technology spend and investment.

Technical Support APAC

Crowdicity Ltd
10.2017 - 10.2018
  • Responsible for the day-to-day support of all technical related issues for the APAC region for Crowdicity, a SAAS platform designed and developed in the UK.
  • SQL reports, SSL certificate management, Salesforce administrator and Linux server support.

Second Level Systems Support

Flight Centre Travel Group
03.2016 - 10.2017
  • Responsible for the day-to-day support of production systems within the Global Product Network and all of their selling partners.
  • SQL reports, Jira and Sharepoint administration.

First Level Support

Tramada Systems
10.2015 - 03.2016
  • Responsible for diagnosing and resolving system issues of the Tramada Systems cloud based travel application.
  • API integrations, GDS support, report and financial reconciliation.

Retail Consultant, Team Leader, Corporate Travel Consultant

Flight Centre Travel Group & Arrium LTD
06.2003 - 09.2014
  • Performed a number of roles within the Flight Centre Travel Group and other agencies that include retail consultant, retail store team leader and corporate travel.
  • Multiple customer support, dispute resolution, sales, business management and staff training.

Customer Service Consultant

Teac
08.2002 - 05.2003
  • Teac is an electronics manufacturer of home electronic appliances
  • Reporting to the Customer Service Manager, I was responsible for responding and resolving telephone based and face to face customer enquiries, scheduling technicians for service calls, and providing product information.

Overseas Travel

06.2001 - 06.2002
  • Travelled to various international countries as well as taught English Korean children aged 5 to 17 at a private educational institution.

Network Engineer

One Tel Pty Ltd
01.2001 - 05.2001
  • OneNet network engineer for Australia wide customer base.
  • Provisioning on-site network services, callouts to other One-Tel national offices, monitoring One-Tel's network to ensure minimal outages, developing computer scripts to improve monitoring and automate services, and liaising with external service providers.

CGI Programmer

Clockwork Web - UK
08.1999 - 10.2000
  • Web based programmer.
  • CGI script developer (Perl), database development and maintenance using Oracle SQL, engaging with customers to understand their website requirements, and building search engine tools and modules to enhance website usability.

Education

Diploma of Management -

Planpower RTO
01.2013

Graduate Diploma in Adult Education -

University of Western Sydney
01.2010

Bachelor of Engineering (Electrical) 2nd Class Honours -

University of NSW
01.1997

Skills

Data visualisation and reporting

Enterprise systems data

ETL

Business/Corporate finance

Database/SQL

Python

Data Modelling

Business centred solution design

Integration and API

CSDM/CMDB Configuration

Systems implementation

Customer engagement

Accomplishments

Implemented data driven Corporate finance processes

Supervised teams of up to 7 people

Updated and improved data quality for over 90% of CMDB

Successful project deliveries up to 20% under budget and shorter timelines

Accurate benchmark of technology spend with results delivered to executives in Power BI

100% accurate monthly financial reporting including budget variance

Design, built, automated and maintained complex technology cost models resulting in 25% time savings

Diagnosed product issues through testing with up to 40% efficiency gains

References

References are available upon request.

Additional Information

Volunteer for #MentoringMen

Timeline

TBM Delivery Manager

Origin Energy
05.2021 - 12.2024

Senior Consultant

Apptio
10.2018 - 04.2021

Technical Support APAC

Crowdicity Ltd
10.2017 - 10.2018

Second Level Systems Support

Flight Centre Travel Group
03.2016 - 10.2017

First Level Support

Tramada Systems
10.2015 - 03.2016

Retail Consultant, Team Leader, Corporate Travel Consultant

Flight Centre Travel Group & Arrium LTD
06.2003 - 09.2014

Customer Service Consultant

Teac
08.2002 - 05.2003

Overseas Travel

06.2001 - 06.2002

Network Engineer

One Tel Pty Ltd
01.2001 - 05.2001

CGI Programmer

Clockwork Web - UK
08.1999 - 10.2000

Diploma of Management -

Planpower RTO

Graduate Diploma in Adult Education -

University of Western Sydney

Bachelor of Engineering (Electrical) 2nd Class Honours -

University of NSW
Mark Johnson