Mark Kariyawasam
Werribee,Australia
Summary
A professional with 25 years of experience spanning the transport, travel, tourism, and hospitality industries, specializing in HR truck driving, logistics, and operations management. Extensive expertise in leadership roles with top New Zealand brands like KiwiRail, Avis, and Government House. Skilled in customer service, fleet management, and health and safety compliance, with a proven track record of efficient operations and team leadership.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Truck Driver
Egans Asset Management
Melbourne, VIC
12.2024 - 05.2025
- Ensured accurate delivery of items and furniture according to customer specifications.
- Secured transported items in truck to minimize damage risk.
- Installed furniture for customers based on individual needs.
- Maintained safe operation of truck in compliance with traffic regulations.
- Collaborated with teammates to achieve timely completion of assignments.
Truck Driver /General Manager of Operations
Eco Movers and Logistics
Auckland, New Zealand
10.2017 - 06.2024
- Coordinated logistics for domestic relocations, ensuring safe delivery of goods within deadlines.
- Oversaw route planning and loading/unloading operations to optimize delivery schedules.
- Trained staff on safe handling procedures and compliance with health regulations.
- Resolved customer issues proactively to enhance overall satisfaction during moves.
- Conducted regular vehicle inspections and implemented maintenance protocols for HR trucks.
Train Manager
KiwiRail Scenic Journeys - Northern Explorer
, New Zealand
01.2007 - 10.2017
- Managed on-board services, leading the team to deliver high-quality customer service and ensuring passenger safety
- Conducted stock control, checked safety equipment, and liaised with engineers and drivers during journeys
- Delivered commentaries and ensured the cleanliness and safety of carriages.
Steward / Team Leader (Permanent Casual)
Government House, Auckland
Auckland, AKL
01.2004 - 01.2008
- Worked as a team leader during events organized by Government House.
- Welcoming, serving, and assisting dignitaries, VIPs, and guests such as royal family members, heads of states, politicians, diplomats, and sport and television personalities. Hospitality treatment to VIP guests in functions hosted by the Governor General, including formal ceremonies, state dinners, and garden parties.
Ensuring the highest standard of service as per royal protocol guidelines. - Maintained a clean, safe, and organized work environment.
- Provided general assistance during catering events when required by management staff.
- Maintained clean and well-organized kitchen areas to promote efficiency.
Sales Agent
Avis Car Rentals
05.2006 - 01.2007
- Accepted customer reservations and ensured vehicles were prepared to safety standards
- Converted leads into sales and handled customer complaints and emergencies.
Assistant Manager
Burger King, Botany Downs
01.2005 - 01.2006
- Supervised daily restaurant operations, including stock management, staff training, and sales target achievements.
- Ensured compliance with Food & Safety regulations and handled customer complaints.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Liquor Manager
CountDown
Mount Wellington, AKL
01.2004 - 01.2005
- Assisted with the organization of product displays, shelf stocking, and promotional materials in store.
- Retail and merchandising.
- Stock controlling and ordering.
- Decision making and turning them into immediate actions.
- Responsible for meeting or exceeding given sales targets.
- Office documentation work and weekly planning.
- Liaising with suppliers.
Education
Bachelor of International Hospitality Management -
Auckland University of Technology (AUT)
01-2006
Bachelor of Business -
Ramkamhaeng International University, Thailand
01.2003
Certificate in Japanese Language -
School of Japanese Language under the Royal Patronage, Thailand
01.2001
IATA Fares & Reservations -
International Air Transport Association
01.1999
Various Certifications -
Skills
- HR Truck Driving Expertise
- Logistics & Operations Management
- Customer Service Excellence
- Health & Safety Compliance
- IT Proficiency
- Leadership & Team Management
Accomplishments
- Retained for four years at Government House, New Zealand, for VIP service roles.
- Promoted to Train Manager at KiwiRail in 2008.
- Achieved record-breaking sales targets at Countdown Mount Wellington.
- Top ten sales agent at Avis in the Australia/New Zealand region.
References
- Fiona Stevenson, Onboard Service Manager - KiwiRail, 021 2616747, fionastevenson@orcon.net.nz
- Richard Cox, House Manager, Government House Auckland, 09-638 6015, richard.cox@govthouse.govt.nz
Citizenship
Permanent resident in Australia
Languages
English
Native/ Bilingual
Thai
Native/ Bilingual
Sri Lankan
Native/ Bilingual
Certification
- Construction Induction
- Working with Children check
- Accredited driver for passenger vehicle
Timeline
Truck Driver
Egans Asset Management
12.2024 - 05.2025
Truck Driver /General Manager of Operations
Eco Movers and Logistics
10.2017 - 06.2024
Train Manager
KiwiRail Scenic Journeys - Northern Explorer
01.2007 - 10.2017
Sales Agent
Avis Car Rentals
05.2006 - 01.2007
Assistant Manager
Burger King, Botany Downs
01.2005 - 01.2006
Steward / Team Leader (Permanent Casual)
Government House, Auckland
01.2004 - 01.2008
Liquor Manager
CountDown
01.2004 - 01.2005
Bachelor of International Hospitality Management -
Auckland University of Technology (AUT)
Bachelor of Business -
Ramkamhaeng International University, Thailand
Certificate in Japanese Language -
School of Japanese Language under the Royal Patronage, Thailand
IATA Fares & Reservations -
International Air Transport Association
Various Certifications -
Similar Profiles
Bermonzo Amone KasiBermonzo Amone Kasi
FURNITURE REMOVALIST at Egans Asset ManagementFURNITURE REMOVALIST at Egans Asset Management
Jessica CashaJessica Casha
Labour (Casual) at Egans Asset ManagementLabour (Casual) at Egans Asset Management
Abdoul Demba FAYEAbdoul Demba FAYE
CONTRÔLEUR INTERNE at IMPAXIS ASSET MANAGEMENT WEST AFRICA (EX BRM ASSET MANAGEMENT)CONTRÔLEUR INTERNE at IMPAXIS ASSET MANAGEMENT WEST AFRICA (EX BRM ASSET MANAGEMENT)
Mandeep KaurMandeep Kaur
Aged care placement at TLC Marina Residential Aged CareAged care placement at TLC Marina Residential Aged Care
Ashok BalakrishnanAshok Balakrishnan
Senior Project Manager at Wyndham City CouncilSenior Project Manager at Wyndham City Council