Summary
Overview
Work History
Education
Skills
Timeline
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Mark Knight

Cannington,WA

Summary

Proven track record in enhancing vehicle performance and customer satisfaction at Welshpool Auto Services, leveraging skills in diagnostics and troubleshooting, alongside exceptional teamwork. Elevated branch success at Airefrig Australia through strategic leadership and sales acumen, achieving significant revenue growth. Expert in maintenance procedures and adept at fostering client relationships.

Overview

17
17
years of professional experience

Work History

Apprentice Mechanic

Welshpool Auto Services
01.2024 - Current
  • Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
  • Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
  • Took assessments to prove knowledge base and skills.
  • Observed senior mechanics completing major repairs.
  • Utilized diagnostic tools effectively to pinpoint specific issues contributing to vehicle malfunctions or suboptimal performance levels quickly.
  • Cleared work areas of debris and organized supplies to maintain safety and appearance.
  • Scanned vehicle computer systems using [Type] scanners, noting results in [Software].
  • Repaired and replaced worn and damaged components.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.

Branch Manager

Airefrig Australia
01.2013 - 12.2023
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Consulted customers to boost product sales and services.

Internal Sales Consultant

Airefrig Australia
01.2008 - 12.2012
  • Conducted insightful presentations for prospective clients, showcasing company products and services effectively.
  • Consistently met or exceeded monthly sales quotas contributing significantly towards company''s overall revenue growth.
  • Maintained up-to-date knowledge of industry trends, allowing for proactive adjustments to sales strategies when necessary.
  • Boosted team productivity by introducing efficient time management strategies and prioritizing responsibilities.
  • Enhanced client satisfaction by promptly addressing concerns and providing exceptional customer service.
  • Fostered positive work environment leading by example through teamwork approach and open communications channels.
  • Developed thorough understanding of company''s products/services features and benefits enabling quick response times during client inquiries.
  • Coordinated closely with operations and logistics teams ensuring seamless end-to-end customer experiences.

Education

High School Diploma -

Lynwood Senior High School
Parkwood, WA
11.1995

Skills

  • Safety Protocols
  • Tire Services
  • Jacking safety
  • Technical aptitude
  • Computer scanning
  • Maintenance
  • Drive Train Repair
  • Air conditioning systems
  • Electrical Systems
  • Brake Systems
  • Engine repair
  • Suspension Systems
  • Diagnostics and troubleshooting
  • Preventive maintenance procedures

Timeline

Apprentice Mechanic

Welshpool Auto Services
01.2024 - Current

Branch Manager

Airefrig Australia
01.2013 - 12.2023

Internal Sales Consultant

Airefrig Australia
01.2008 - 12.2012

High School Diploma -

Lynwood Senior High School

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Mark Knight