Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mark Knight

Cannington,WA

Summary

Dynamic sales professional with a proven track record at Airefrig Australia, excelling in relationship building and sales strategy implementation. Leveraging technical aptitude and exceptional time management, I consistently exceeded sales quotas while enhancing client satisfaction. Committed to driving revenue growth through effective team supervision and product knowledge.

Overview

22
22
years of professional experience

Work History

Salesman

Actrol
Perth, WA
10.2024 - 09.2025
  • Assisted customers with product selection and provided expert advice on features.
  • Managed inventory levels to ensure availability of popular products.
  • Conducted product demonstrations to highlight benefits and features effectively.
  • Built strong relationships with clients to enhance customer loyalty and satisfaction.
  • Trained new staff on product knowledge and customer service techniques.
  • Greeted customers and provided information about products and services.

Apprentice Mechanic

Welshpool Auto Services
01.2024 - 07.2024
  • Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
  • Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
  • Took assessments to prove knowledge base and skills.
  • Observed senior mechanics completing major repairs.
  • Utilized diagnostic tools effectively to pinpoint specific issues contributing to vehicle malfunctions or suboptimal performance levels quickly.
  • Cleared work areas of debris and organized supplies to maintain safety and appearance.
  • Scanned vehicle computer systems using [Type] scanners, noting results in [Software].
  • Repaired and replaced worn and damaged components.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.

Branch Manager

Airefrig Australia
01.2013 - 12.2023
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Consulted customers to boost product sales and services.

Internal Sales Consultant

Airefrig Australia
01.2008 - 12.2012
  • Conducted insightful presentations for prospective clients, showcasing company products and services effectively.
  • Consistently met or exceeded monthly sales quotas contributing significantly towards company''s overall revenue growth.
  • Maintained up-to-date knowledge of industry trends, allowing for proactive adjustments to sales strategies when necessary.
  • Boosted team productivity by introducing efficient time management strategies and prioritizing responsibilities.
  • Enhanced client satisfaction by promptly addressing concerns and providing exceptional customer service.
  • Fostered positive work environment leading by example through teamwork approach and open communications channels.
  • Developed thorough understanding of company''s products/services features and benefits enabling quick response times during client inquiries.
  • Coordinated closely with operations and logistics teams ensuring seamless end-to-end customer experiences.

Service Technician

Astute Appliance and Electrical
Perth, WA
02.2004 - 11.2007
  • Diagnosed appliance issues using advanced troubleshooting techniques.
  • Repaired electrical components in various home appliances efficiently.
  • Provided exceptional customer service during on-site visits and consultations.
  • Educated customers on appliance maintenance and operational best practices.
  • Managed inventory of replacement parts and materials for timely repairs.
  • Documented service requests and repair history in company database accurately.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.

Education

High School Diploma -

Lynwood Senior High School
Parkwood, WA
11.1995

Skills

  • Safety Protocols
  • Tire Services
  • Jacking safety
  • Technical aptitude
  • Computer scanning
  • Maintenance
  • Drive Train Repair
  • Air conditioning systems
  • Electrical Systems
  • Brake Systems
  • Engine repair
  • Suspension Systems
  • Diagnostics and troubleshooting
  • Preventive maintenance procedures
  • Branch Operations Management
  • Excellent time management skills
  • Attention to Detail
  • Team Supervision
  • Relationship building and management
  • Client Relationship Management
  • Staff Management
  • Relationship Building
  • Staff Supervision
  • Training and Development
  • Sales management
  • Business Development
  • Account Review
  • Product Training
  • Work Prioritization
  • Sales Planning
  • Customer relationship management
  • Product knowledge
  • Sales strategy implementation
  • Inventory management
  • Product demonstrations
  • Vehicle diagnostics

References

References available upon request.

Timeline

Salesman

Actrol
10.2024 - 09.2025

Apprentice Mechanic

Welshpool Auto Services
01.2024 - 07.2024

Branch Manager

Airefrig Australia
01.2013 - 12.2023

Internal Sales Consultant

Airefrig Australia
01.2008 - 12.2012

Service Technician

Astute Appliance and Electrical
02.2004 - 11.2007

High School Diploma -

Lynwood Senior High School

Similar Profiles

CREATE PROFILE
Mark Knight