Mark Knudsen
Brisbane,QLD
Summary
Dynamic professional with a proven track record at BWS, excelling in employee training and customer service. Successfully created efficient work schedules and enhanced client satisfaction through effective communication. Skilled in sales forecasting and conflict resolution, driving growth and fostering strong relationships in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Relief Store Manager/ Sales Assistant
BWS
Woolloongabba, Queensland
04.2021 - Current
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Remained calm and poised in a high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Outbound Sales Consultant
PHMG
Brisbane CBD, Queensland
08.2023 - 11.2023
- Made 100 cold calls per day, resulting in client base growth.
- Contacted customers after the sales process to drive ongoing customer satisfaction, and to resolve issues and complaints.
- Educated customers on product and service benefits, explaining features, and answering questions.
- Overcame objections using friendly, persuasive strategies. Pitched products and services to potential customers, securing new deals and sales opportunities.
Education
High School Diploma -
Villanova College
Coorparoo, QLD11-2016
Diploma of Government - Crime, Justice & Government
TAFE Queensland
QLDBachelor of Science - Biology
Queensland University of Technology
Brisbane, QLDSkills
- Sales forecasting
- Inventory management
- Visual merchandising
- Employee training
- Payroll administration
- Customer service
- Conflict resolution
- Time management
- Performance evaluation
- Effective communication
Certification
- RSA (Responsible Service of Alcohol), RSG (Responsible Service of Gambling)
Timeline
Outbound Sales Consultant
PHMG
08.2023 - 11.2023
Relief Store Manager/ Sales Assistant
BWS
04.2021 - Current
High School Diploma -
Villanova College
Diploma of Government - Crime, Justice & Government
TAFE Queensland
Bachelor of Science - Biology
Queensland University of Technology
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