Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mark Lai

Sydney,NSW

Summary

Focused and reliable waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Overview

1
1
year of professional experience

Work History

Restaurant Waiter

Memory Tongue Hotpot
10.2022 - 02.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.

Restaurant Waiter

OZ Hotpot
08.2022 - 10.2022
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.

Education

High School Diploma -

St Ives High School
Saint Ives, NSW
10.2023

Skills

  • Service Quality
  • Active listening
  • Food safety awareness
  • Cleanliness
  • Time management
  • Customer service
  • Table setting
  • Wine pairing

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual

Timeline

Restaurant Waiter

Memory Tongue Hotpot
10.2022 - 02.2023

Restaurant Waiter

OZ Hotpot
08.2022 - 10.2022

High School Diploma -

St Ives High School

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Mark Lai