Mark Lai
Sydney,NSW
Summary
Focused and reliable waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
Memory Tongue Hotpot
2022.10 - 2023.02
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Restaurant Waiter
OZ Hotpot
2022.08 - 2022.10
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Education
High School Diploma -
St Ives High School
Saint Ives, NSW10.2023
Skills
- Service Quality
- Active listening
- Food safety awareness
- Cleanliness
- Time management
- Customer service
- Table setting
- Wine pairing
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Restaurant Waiter
Memory Tongue Hotpot
2022.10 - 2023.02
Restaurant Waiter
OZ Hotpot
2022.08 - 2022.10
High School Diploma -
St Ives High School
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