Overview
Work History
Education
Skills
Quote
Timeline
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Mark Large

Mark Large

Facilities Manager
Sutherland,NSW

Overview

15
15
years of professional experience

Work History

Building Manager

Whelan Property Group
Ultimo, NSW
12.2021 - Current
  • Planned and scheduled general maintenance, major repairs and remodeling projects.
  • Performed routine maintenance tasks, which included unclogging sinks and toilets, replacing door locks and fixing heating and air conditioning issues.
  • Managed operations, maintenance and improvement of properties.
  • Inspected grounds and facilities to identify necessary repairs.
  • Performed regular inspections of facility and documented all inspection information in reports.
  • Communicated effectively with owners, residents, and on-site associates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Kept properties in compliance with local, state and federal regulations.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Responded to Common Area Maintenance (CAM) inquiries.

Clinic Operations Manager

Reactive Health
Sutherland, NSW
11.2021 - Current
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Liaised with health insurance companies to process insurance claims and maximize reimbursements.
  • Developed marketing strategies to increase visibility and patient base.
  • Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
  • Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
  • Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
  • Budgeted for resources to control expenditure and maximize profits.
  • Attended regular meetings with hospital administrators to discuss clinic operations and policies.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Provided direct care to patients by assessing, diagnosing and treating illnesses.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Developed and implemented team building activities to foster collaboration and improve employee morale.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Collaborated with store manager to maintain daily operations.
  • Communicated with patients, ensuring that medical information was kept private.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.

Maintenance Manager

GO Property Maintenance
Sutherland, NSW
12.2009 - 11.2022
  • Supervised employee performance, preventive maintenance, and safety.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Planned scheduled maintenance outages as part of preventive maintenance program.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Scheduled regular inspections of equipment and facilities to manage wear and tear.
  • Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
  • Documented inventory of spare parts to enable tracking history and maintain accurate records.
  • Collaborated with other departments to verify completion of maintenance tasks.
  • Prepared and reviewed maintenance contracts with external service providers to offer mutually binding agreements.
  • Created and submitted detailed reports to highlight maintenance activities and equipment performance.
  • Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
  • Forecasted and reviewed maintenance budgets to establish cost-effective measures.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed detailed plans based on broad guidance and direction.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Launched quality assurance practices for each phase of development
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Established team priorities, maintained schedules and monitored performance.

Education

Certificate IV Logistics - Logistics Management

TAFE NSW
Rockdale, NSW

Skills

  • Overseeing building security
  • Conflict handling
  • Customer engagement and assistance
  • Grounds maintenance
  • Construction project management
  • Project Management
  • Operations management
  • Tenant relations management
  • Coordinating repairs
  • Equipment operations
  • Building system functionality
  • Budget preparation
  • Repair and maintenance
  • Budgeting
  • Staff Management
  • Database Management
  • Financial budgeting and reporting
  • Contract Negotiation
  • Maintenance knowledge
  • Property tours and inspections
  • Business Development
  • Customer service-focused
  • Building operations
  • Knowledgeable in Software

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Building Manager

Whelan Property Group
12.2021 - Current

Clinic Operations Manager

Reactive Health
11.2021 - Current

Maintenance Manager

GO Property Maintenance
12.2009 - 11.2022

Certificate IV Logistics - Logistics Management

TAFE NSW

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Mark LargeFacilities Manager