Mark Luppino
Brisbane,QLD
Summary
Dynamic hospitality professional with a proven track record at Q1 Resort & Spa, excelling in guest relations and exceptional customer service. Skilled in beverage preparation and inventory management, I enhance customer experiences while training staff to uphold high standards. Recognized for initiative-taking and attention to detail, I consistently improve operational efficiency.
Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.
Sales professional with proven track record in supporting sales teams and enhancing customer relations. Known for reliability and ability to adapt to changing needs, contributing to team success and achieving results. Possesses excellent communication and organizational skills.
Overview
15
15
years of professional experience
Work History
Sales Assistant
Peter Alexander Sleepwear- The Just Group
Gold Coast, QLD
10.2024 - 02.2025
- Assisted customers with product selections, ensuring exceptional service and satisfaction.
- Managed inventory levels, optimizing stock availability for peak sales periods.
- Trained new staff on sales techniques and customer engagement strategies.
- Developed visual merchandising displays to enhance store appeal and drive sales.
- Collaborated with team members to achieve monthly sales targets consistently.
- Resolved customer inquiries and complaints effectively, maintaining positive relationships.
- Analyzed sales data to identify trends and recommend product placements.
- Implemented promotional campaigns, increasing customer footfall and enhancing brand visibility.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Hotel Receptionist
Q1 Resort & Spa
Gold Coast
02.2022 - 03.2024
- Greeted and assisted guests with check-ins and inquiries to enhance customer satisfaction.
- Managed reservations using hotel management software to ensure accurate booking information.
- Provided detailed information on amenities, services, and local attractions to support guest experience.
- Handled guest complaints effectively, resolving issues promptly to maintain positive relations.
- Collaborated with housekeeping and maintenance teams to ensure room readiness and quality standards.
- Processed payments and managed cash transactions accurately during daily operations.
- Assisted in training new staff on front desk procedures and customer service best practices.
- Maintained organized records of guest interactions to improve operational efficiency and communication.
Head Barista
Crema Espresso
Gold Coast, QLD
02.2015 - 02.2022
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Maintained cleanliness and organization of the workspace, ensuring compliance with health standards.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Engaged with customers to provide recommendations and enhance overall experience.
- Monitored equipment performance and conducted regular maintenance checks to ensure optimal functionality.
- Collaborated with team members to streamline operations during peak hours for improved efficiency.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
Advanced Barista
Michel's Patisserie
Gold Coast, QLD
03.2010 - 10.2014
- Prepared high-quality coffee beverages using espresso machines and manual brewing techniques.
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Assisted in training new baristas on beverage preparation and customer service protocols.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Developed specialty drink recipes, increasing menu diversity and attracting new customers.
- Implemented promotional strategies for seasonal drinks, boosting sales during holiday periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
Certificate III - Hospitality Operations Level III
TAFE QLD
QLD8 2009
Certificate III - Hospitality
TAFE QLD
QLD6 2009
Skills
- Initiative-taking
- Guest relations
- Attention to detail
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Sales expertise
- Complex Problem-solving
- Processing payments
- Customer needs assessment
- Visual merchandising
- Loyalty program promotion
Timeline
Sales Assistant
Peter Alexander Sleepwear- The Just Group
10.2024 - 02.2025
Hotel Receptionist
Q1 Resort & Spa
02.2022 - 03.2024
Head Barista
Crema Espresso
02.2015 - 02.2022
Advanced Barista
Michel's Patisserie
03.2010 - 10.2014
Certificate III - Hospitality
TAFE QLD
Certificate III - Hospitality Operations Level III
TAFE QLD