Summary
Overview
Work History
Education
Skills
Accomplishments
Communityandvoluntarywork
Hobbies and Interests
References
Timeline
Generic

Mark Lyons

Doonane, Crettyard,Laois

Summary

A highly motivated professional with extensive experience in customer service, technical service, and team leadership roles. I am dedicated to achieving high standards, consistently meeting goals, and maintaining strong client relationships. My background includes hands-on technical work in fast-paced environments and a proven ability to adapt and excel in new fields. I am enthusiastic about leveraging my skills and drive to succeed in any role, contributing effectively to team goals and client satisfaction.

Overview

12
12
years of professional experience

Work History

Service Technician

Hydroshield
05.2023 - 11.2024
  • Specialized in installing and maintaining air conditioning systems, boilers, and cooling towers
  • Applied chemical treatments to prevent scale and corrosion, ensuring long-term system reliability.
  • Worked independently and collaboratively, demonstrating adaptability in a technical environment.

Sales Supervisor

TileNstyle
01.2020 - 05.2023
  • Increased sales and exceeded targets by fostering excellent customer service.
  • Supervised and trained new staff, enhancing team productivity and sales skills.
  • Utilized strong communication skills to provide high quality customer service and resolve issues

Bar Assistant Manager

Dinn Ri Hotel
Carlow
01.2016 - 01.2020
  • Ensured efficient operations of the bar by managing staff and overseeing daily activities.
  • Resolved customer complaints in a professional manner.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Trained new bartenders on policies, procedures, product knowledge, and responsible alcohol service.

Sales Supervisor

JD Sports
Carlow
12.2012 - 01.2016
  • Developed and implemented sales strategies to increase customer base.
  • Conducted weekly performance reviews with the sales team to ensure goals were being met.
  • Planned and coordinated staff training sessions for new and existing employees.

Education

Professional Diploma - Leisure Management

Institute of Further Education Carlow
04-2017

Sports and Exercise Fitness Certificate -

Institute of Further Education Carlow
04-2016

Leaving Certificate -

St. Mary's Knockbeg College
Carlow
05-2012

Skills

  • Strong interpersonal skills
  • Attention to detail and organizational skills
  • Proficient in customer service with a track record of high satisfaction
  • Capable of building effective working relationships within a team
  • Proven problem-solving skills in fast paced environments
  • Highly motivated and able to work under pressure
  • Basic technical skills in microsoft Office (Outlook, Word, Excel)

Accomplishments

  • Scholarship for An Gaeltacht, 2008
  • Student of the Year, 2008, Knockbeg College

Communityandvoluntarywork

  • Volunteer, Carlow regional youth services, 2010 - 2013
  • U-14 inter-county football coach, Laois GAA

Hobbies and Interests

Passionate about sports, particularly soccer, I am active as a player, juvenile coach, and past P.R.O., managing social media, and reporting for my local club

Passionate about health and fitness, I dedicate time every day to training, and the commitment not only enhances my physical and mental well-being, but also keeps me focused and driven in all areas of my life

References

Available upon request

Timeline

Service Technician

Hydroshield
05.2023 - 11.2024

Sales Supervisor

TileNstyle
01.2020 - 05.2023

Bar Assistant Manager

Dinn Ri Hotel
01.2016 - 01.2020

Sales Supervisor

JD Sports
12.2012 - 01.2016

Professional Diploma - Leisure Management

Institute of Further Education Carlow

Sports and Exercise Fitness Certificate -

Institute of Further Education Carlow

Leaving Certificate -

St. Mary's Knockbeg College

Similar Profiles

CREATE PROFILE
Mark Lyons