Mark Manley
Perth,WA
Summary
Talented Floor Manager driven to optimize procedures and maximize team performance with exceptional leadership and problem-solving abilities. Excellent communicator and strategic planner with adaptable approach. Bringing [Industry] expertise and [Number] years' experience. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Meticulous Flooring Installer skilled in using best practices when working with sheet vinyl, laminate, carpet, hardwood and other flooring solutions. Demonstrated success in meeting client needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Detailed Safety Supervisor with deep understanding of relevant safety rules and regulations. Committed to eliminating safety incidents through developing programs and setting policies. Employee-focused Safety Supervisor with a deep understanding of OSHA regulations. Skilled in inspecting and evaluating construction sites for safety concerns. Offering articulate presentation skills to lead staff training sessions. Business-minded professional with a background identifying hazard potentials and proposing solutions. A Safety Supervisor remains calm and poised in stressful environments. Skilled individual considered a top-level Safety Supervisor in a [Type of Business] organization. Conducting safety trainings and coaching employees in safety procedures. A highly collaborative professional with expertise in incident investigations.
Overview
16
16
years of professional experience
Work History
Floor Manager
Manley Flooring
Highgate, Perth
02.2012 - Current
- Ensured that all staff members adhered to safety guidelines and regulations.
- Maintained a safe, clean and organized floor environment.
- Assigned tasks to team members in accordance with their skillset.
- Provided training and guidance to new employees regarding store policies and procedures.
- Conducted regular audits of store operations to ensure compliance with company standards.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Managed financial records related to budgeting, forecasting, and other accounting activities.
- Measured and cut floor coverings to fit into irregularly shaped areas.
- Installed underlayment, padding and other materials before laying the flooring.
- Grouted, sealed and polished tile floors to protect against moisture penetration.
- Inspected existing subflooring for any damage or irregularities that might affect the installation of new flooring.
- Removed old floor coverings using special tools such as scrapers, hammers and chisels.
- Cut tiles to size with a wet saw or tile cutter according to design specifications.
- Resolved customer complaints related to workmanship or quality of material used in installations.
- Ensured compliance with safety regulations while working on job sites.
- Conducted safety inspections of job sites and equipment to identify potential hazards and recommended corrective action.
- Monitored employee performance to ensure compliance with safety regulations and company policies.
- Maintained records of all incidents, including accident reports, near misses, and unsafe conditions or acts.
- Provided training on safe work practices, emergency procedures, hazardous materials handling and other topics related to occupational health and safety.
- Ensured that all employees had proper personal protective equipment available at their workstations.
- Reviewed engineering drawings for design elements that could create a hazardous situation during operation or maintenance activities.
- Participated in incident investigations by interviewing witnesses, taking photographs of the scene, collecting evidence, preparing written reports and making recommendations to prevent future occurrences.
- Analyzed data from audits and inspections to identify trends in unsafe working conditions or behaviors.
- Processed invoices and payments in accordance with company policies and procedures.
- Entered data into accounting system to maintain accurate financial records.
- Prepared checks for payment of vendor invoices on a timely basis.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
Lead Han Flooring
''''''''
PErth, WA
01.2008 - 02.2012
- Conducted training sessions for new flooring installers on proper installation techniques.
- Developed and implemented safety protocols to ensure safe working environment during installations.
- Coordinated with customers, contractors and other tradespeople to ensure smooth installation process.
- Inspected work site prior to starting the installation process to identify any potential risks or hazards.
- Scheduled jobs, ordered materials and tracked progress of each job in order to meet deadlines.
- Maintained accurate records of all inventory used in each job.
- Ensured that all tools and equipment were properly maintained and serviced regularly.
- Resolved customer complaints regarding installation issues in a timely manner.
- Provided guidance and assistance to junior installers as needed throughout the job.
- Managed customer orders, requests, and complaints in a timely manner.
- Organized the store's inventory of plants, vases, containers, and other supplies.
- Measured and cut flooring materials to fit the dimensions of each room.
- Performed minor repairs to existing floors before installation process began.
- Prepared surfaces for installation by cleaning and leveling them.
- Applied adhesives to subfloors prior to laying down new flooring material.
- Worked with a variety of tools including saws, hammers, drills, screwdrivers.
- Removed old flooring materials such as carpets or tiles when necessary.
- Ensured proper alignment of boards during installation process.
- Created custom cuts for around pipes or other objects in the room.
- Checked finished installations for accuracy and quality assurance purposes.
- Maintained clean work areas throughout project duration.
- Assisted in loading and unloading trucks with supplies needed for job sites.
- Followed safety protocols while operating power tools or hazardous materials.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Assigned tasks to employees and monitored progress of projects.
- Resolved customer complaints in a professional manner.
- Reviewed daily sales reports to identify areas of improvement.
- Conducted regular team meetings to discuss operational issues.
- Provided guidance and support to team members when needed.
- Handled employee relations issues such as disciplinary action or terminations.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Conducted safety training for employees and visitors to ensure compliance with safety regulations.
- Assessed workplace conditions for potential hazards, such as chemical exposure and poor ergonomics.
- Developed emergency response plans to address possible health and safety incidents.
- Monitored employee activities to ensure adherence to established safety protocols.
- Inspected equipment regularly to identify any potential safety issues.
- Investigated accidents in the workplace and reported findings to management.
Education
Trady -
Flooring Training
Ireland Australia01-2005
Skills
- Excellent verbal and written communication skills with proven ability to negotiate and communicate with
- Proven leadership, delegating and motivating skills
- A self-starter, showing good decision making and judgment skills with a strong customer focus
- Strong listening and observing skills
- Strong executive presence with good relationship building and Inter-personal skills
- Excellent time management and reporting skills
- Excellent administrative and organizational skills (with attention to detail)
References
References available upon request.
Timeline
Floor Manager
Manley Flooring
02.2012 - Current
Lead Han Flooring
''''''''
01.2008 - 02.2012
Trady -
Flooring Training